Customer Service Technician

Luis Padilla

Work Experience

Applied Visuals And Independent Contractor

Personal Computer and Electronics

Technician November 1998-Present

Provided customer service, onsite and remotely via telephone, email, and

original documentation, encompassing break/fix, hardware and software

installation, repair, upgrade, and troubleshooting, involving hard disk,

optical, and floppy drives, PCI cards, and RAM; trained customers on

hardware and software use; configured wireless and wired connections,

including print servers (Corporate customers include NBC/ Universal, Wells

Fargo, Sullivan & Cogliano, New York City Department of Parks & Recreation,

Shearman & Sterling, Barrister Global Services, and City of New York Police

Department)

CDI IT Solutions/The Brooklyn Hospital Center

Desktop Support Specialist/PC

Technician (Contract) November 2013

Renamed PCs per naming convention; moved PCs to the network domain using

Active Directory; corrected problems resulting from such move, such as

broken links, shortcuts and file associations for common and medically-

specialized applications (Eclipsys, Office Practicum, etc.); created User

accounts and passwords; remapped Network Drives; set program, file, and

shared drive inherited and propagated permissions and access rights for

Users and Groups

Insight Global Incorporated/Unisys-Metropolitan Transportation Authority

PC Field Technician (Contract)

March-September 2013

To prepare for upgrade/migration to Win7 and rollout of Citrix-based and

Thin Client PCs, retired or updated old, and installed new, software;

edited registry as needed; created and deleted Objects from Active

Directory in order to remove from and join PCs to appropriate domains;

changed TCP/IP settings to conform with MTA requirements; changed NIC link

speeds; backed-up files, folders and registry settings; used Microsoft

Terminal Services Client (mstc.exe) and System Center Configuration Manager

(SCCM) to remotely login to PCs; tracked PC servicing through IMACD and

SRMS (Service Request Management System) tickets; managed PC User Accounts

privileges as needed; trained new hires; mapped PCs to networked printers

RMS Computer Corporation/Dell-Citicorp

PC Field

Technician (Contract)

February 2012

Involved in building-wide printer migration at Citicorp offices in Long

Island City: verified printer network configurations conformed to required

parameters preliminary to moving and relocating designated printers; re-

verified printer network configurations; mapped PCs to networked printers

A to Z Wireless Solutions

Customer Service Representative/Consumer Affairs (Contract)

January-February 2011

Ensured buyer satisfaction with the company's products; resolved complaints

and problems customers had; educated customers with information about

products, policies and procedures; contacted customers who left a negative

or neutral comment on Amazon to resolve the issue

Coretech Consulting Group, LLC/Time To Know (T2K)

PC Field Technician/Desktop Support (Contract)

August-November 2010

Imaged numerous HP, Gateway, and Lenovo laptop computers with T2K

proprietary software, utilizing Acronis imaging software and multiple

Netgear 24-Port Gigabit Switches; provided software and hardware support,

consisting of training, troubleshooting, and repair, to fourth and fifth

grade teachers and students in thirty New York City public schools, on a

rotating basis (3,100 PCs total); connected laptops to Wi-Fi networks and

networked printers; used Kaseya Asset Management to track and report on PC

servicing and status; connected Smart Boards to laptops

Metropolitan Staffing/Interface Computer Communications (ICC)

PC Field Technician (Contract)

April-June 2010

Delivered and installed Dell and Macintosh desktop and laptop personal

computers and printers to New York City schools, public and private, all

grades; connected these PCs to wireless and wired networks

Operating Systems and Software

Operating Systems: Windows 8 (limited), 7, Vista, XP, Millennium (ME),

2000, 98, 95, Windows 3.11 for Workgroups, DOS; Mac OS X (limited); UNIX

(limited)

Software: MS Word and Outlook, Excel 2010 (limited); Internet Explorer;

Acronis True Image; Norton Ghost, Antivirus, and Firewall; AVG, Avira,

McAfee,Trend, and Avast Antivirus; ZoneAlarm; PING; VMware; Lotus Notes

Education-Bachelor of Arts, Sarah Lawrence College

(Non-I.T. Work Experience-Available Upon Request)

196 West 10 Street

New York, N.Y. 10014

Mobile: 347-***-****

Home Phone: 212-***-****

E-mail: ********@*****.***

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