Customer Service Administrative Assistant

Lisa Baker

Summary

Energetic Administrative Assistant with over 20 years experience in high-level executive support roles who is organized and professional.

Accomplishments

Received recognition for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings and special events for groups of 15+. Met corporate challenge of reducing agency billing issues allowing billing to proceed in a timely an efficient manner.

Skills

Billing and coding; Strong interpersonal skills; Excellent problem solver; Professional and mature; Dedicated team player; Time management; Self-directed

Experience

Administrative Assistant February 2009 to December 2013 Metroplex Hospital Home Care - Killeen, TX

Responsible for payroll processing for 15+ employees making certain data was correct and would transfer to the Metroplex Hospital system. The one person responsible for working with the computer program developer to pilot program for mileage reimbursement for over 25 agencies. Drafted meeting agendas, supplied advance materials and followed-up on meetings and team conferences. Managed the receptionist area and staff, including greeting visitors and responding to telephone and in-person requests for information. Developed reports and correspondence from dictation and handwritten notes. Created weekly and monthly reports and presentations. Received and screened a high volume of internal and external communications, including email and post. Managed daily office operations and maintenance of equipment including computers. Considered the Super User for the agency responsible for 12 laptops and 7 desktops. The primary data entry person for over 10 field staff making certain that their documentation was entered with 100% accuracy while maintaining HIPPA standards. Made copies, sent faxes and handled incoming and outgoing correspondence to hospital departments and physicians. Properly routed agreements, contracts and invoices through the signature process. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Referral Coordinator April 2003 to February 2009 Family Medicine Clinic - Lampasas, TX Responsible for verifying health insurance and obtaining authorizations from insurance companies to facilitate referring patients to specialists appointments and for testing. I managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information. I was responsible for maintaining professional license for staff. Worked closely with medical staff and physicians.

Tax Credit Officer Wentwood Housing - Lampasas, TX

Home Health Admin Asst; Executive Secretary-Administration; Patient Relations Metroplex Hospital - Killeen, TX

Education

Central Texas College - Killeen, TX, USA Emphasis in office management. Office Administration coursework.

Lampasas ISD High School Diploma : General Studies, 1973