Customer Service Representative
Resume:
Vernon Green
** ******* ******, ******, ** *****
*********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 7 years’ successful experience in customer service and support with recognized strengths in store openings,
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problem solving and trouble shooting, sales staff support, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word and CT DataTrac.
3. Ability to train, motivate and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service Professional.”
5. Develop plan, conduct audits and variance analyses, and maintain/update accurate inventories.
Synopsis of Achievements
Increased customer retention by 19%, from 72% to 91%.
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1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential problems.
Employment
Walmart, Kearny, NJ 2/13 5/13
Customer Service Representative
1. Stocked Merchandise
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Lowe’s Home Improvement Union, NJ 12/05 8/11
Lead Receiver
Interfaced with vendors concerning pricing, availability, damaged product, buy backs, special orders and incoming
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merchandise
Managed activities in areas of receiving and enforced store policies.
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Team Leader for receiving department
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Customer Service Associate Of The Month 2008
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The Home Depot, Bloomfield, New Jersey 4/04 9/04
Receiver
• Received and scanned incoming merchandise
• Organized and maintained department
• Relieved and assisted cashiers with business transactions
Education
Present
Devry University Online, Chicago, IL
B.A: Business Administration Sustainability Management
References Furnished Upon Request
Contact this candidate