Engineer Network

RESUME

YOGENDRA SINGH YADAV

Contact No. +91-925*******

ADRESS- B 10A, 29 D, UDAYGIGI-1,

SECTOR -34, NOIDA

Email: ****************@*****.***

Objective

To be associated with a fast growing and esteemed organization that

provides opportunity for growth and development of the individual in

the process of betterment of the organization.

Professional Synopsis

COMPUTER OPERATER with 7 month experience at MORTGAGE HOUSE, NOIDA. (SINCE

1 JUNE 2011 to 31 DEC 2011)

As Network engineer With 1 year 8 months experience at ERICSSON- MTS- Delhi

/NCR circle . (since 17 MAR 2012 to 30 NOV 2013)

Career Highlights

MARCH '2012 to 30Nov 2013 Worked with ERICSSON - As Network engineer

(backend process)

. To manage all technical tickets, to agreed target resolution times.

. To assist the customer support supervisor with projects.

. Provide technical support to other team members and end users

regarding system installation, operation and upgrades, including

procedural documentation.

. Troubleshooting system and network problems and solving software

faults.

. Maintaining and adhering to SLA for SR's assigned to workgroup.

. Working on warm transfer cases (1st Line contact with customers).

. Responsibility as a Troubleshoot Engineer.

. Maintaining documentation of changes to database.

. First and Second Level Plant Metrics Preparation.

. Analyzes and investigates tasks and provides recommendations for

improvement.

. Proactively anticipates and implements customer support requirements.

. Analyzes network call records, statistical traffic data, and elements

fault data to recognize and resolve call processing delivery problems,

or to identify network elements that may need preventive or corrective

maintenance support.

Educational Credentials

Bachelor of Sciences (B.Sc)

Grade : 2nd

Specialization: Computer science

University: DR. B.R.A. University AGRA (U.P)

College: Narayan Degree College,SHIKOHABAD

Secondary Education

Level: Higher Secondary.

Grade: 1st

Field of Study: PCM

Board: U.P Board. ALLAHABAD.

Level: High School. Grade:

1st

Field of Study: Science stream

Board : U P Board. ALLAHABAD

Computer skill:

. Operating system: Windows XP/2007/Vista.

. Applications: MS Office 2007, Open Office word editor.

Personal Profile

Name : Yogendra singh yadav

Date of Birth : 10 june 1985

Father's Name : Mr. R.S Yadav

Mailing Address : D29, B10A Uday Giri 1st SECTOR - 34, NOIDA

Language Known : English & Hindi

Marital Status : Unmarried

Declaration:-

I confirm that the information provided by me is true to the best of my

knowledge and belief.

DATE :

(Yogendra singh yadav)

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