Program Manager
Resume:
Donna Bower
*****@**********.*** **** Zenith Meridian Drive 2-105, Englewood, CO
Business management / strategic leadership / operational leadership /
customer satisfaction
eLearning / process improvement / project & program management / cross-
functional management
CAREER PROFILE
Experienced executive with extensive cross-industry experience managing the
effective implementation & integration of complex technology solutions.
Strong project management for matrix organizations & international, multi-
level audiences.
End-to-end management of process improvement, HW & SW implementations,
technical curriculum design & development.
. Marketing design & implementation . Complex solution
integration & implementation
. Client management (domestic & international) . e-Learning design,
development & deployment
. Event coordination, logistics, & planning . Cross-functional,
matrix Program & Project Management
. Staff management & development . Budget creation & financial
reporting
PERSONAL PROFILE
Senior leader in information technology and business transformation who
thrives in progressive, growth-oriented companies recognized as leaders in
the markets they serve. Corporate and small business management experience,
strategic innovation, teaming skills that help drive company value &
profitability.
CAREER HISTORY
Apex Systems, Inc.: Consultant March 2014 - present
.Senior Project Manager for Health Information Management (HIM) at Sisters
of Charity Leavenworth Health Systems (SCL): Implement an HIM system for
Epic EMR in multiple specialty clinics across 3 states (multiple
implementation waves)
ReVision, Inc.: Consultant August 2013 - March 2014
.Program Manager for Technologies Asset Management at Denver International
Airport (DIA): Implement an enterprise-wide Asset Management program for
all technology hardware & software assets, including licensing and
warranties; deployed, tracked and documented Windows 7 to the enterprise,
upgrading HW & SW as necessary
.Program Manager for Mental Health Centers of Denver (MHCD): Coordinate
resources for security assessment, conduct interviews and assessment to
review hosting services
Personal Sabbatical: October 2012 - July 2013
. Completed Professional Chef Curriculum at Cook Street School of Culinary
Arts, including Level One Certification with the International Sommelier
Guild and Professional Chef diplomas
. Chaired P.E.O. Spring Fundraiser silent auction: donations, booklet,
logistics, master of ceremonies
. Authoring cookbook, personal chef
Catholic Health Initiatives: Director Identity Access Management: June 2011-
Oct 2012
. Provided strategic vision for ITS Operational Security and Identity
Access Management for multiple technical environments across the
enterprise, consistent with HIPAA & PCI regulations
. Led the process to determine priorities, projects, and future directions
within IAM
. Worked across enterprise to define role-based access to critical systems,
especially with Business Intelligence
. Identified & addressed various enterprise-wide needs: single system of
record for all employees & non-employees, single AD naming convention,
user self-service for password & directory updates
. Streamlined access request processing processes 70%, reducing from 7+
days to 2.3 days average
. Doubled ticket processing & provisioning from 8000 to over 16,000
tickets/month while reducing headcount 25%
. Eliminated duplicate/stale AD accounts, saving the company over $4.5M
while complying with government regulations such as HIPAA
Edge Interactive: VP, Program Management, July 2009 - May 2011
. Successfully designed and developed e-Learning projects with multi-state,
multi-function teams
. Program management for technical course development, ITSM deployment,
DR/BC governance
. Created and managed project teams to successfully design/deliver custom
eLearning courses across multiple disciplines: security compliance, new
products, health & benefits, support desk training, ITSM/ITIL, DR/BC
EMC: Senior Project Manager, November 2007 - July 2009
. Successfully managed business development in western region, with
deployments nationwide
. Matrix-managed cross-functional sales/technical/vendor/customer teams to
provide implementation, migration, integration, support for primary 3-
state area with locations nationwide
. Consistently provided presales & post sales support including sales calls
as well as RFP, RFI, SOW development
Capstone Security/Integral Business Solutions/3t Systems: Practice Manager
Managed Services, 2/04 - 10/07
. Managed implementations, migrations, integrations for $4M practice, 2
datacenters, 24 engineers/ technical consultants to provide hosted
services and call center for customers across all industries
. Exceeded revenue and profitability goals; doubled practice revenues for
hosted services from $2M to $4M
in 12 months, realizing profits for first time since inception
. Built & grew strong, unified team of support staff, technical sales,
including all aspects of personnel management
. Matrix managed security project implementations & technical
customization/systems integration projects within public & private sector
in Colorado, including identity access management, policy development/
awareness, secure application integration/development, regulation
compliance, risk assessments
. Customized and deployed HIPAA security awareness training to over 6000
employees nationwide
Quiznos: Senior Director of Information Technology, May 2003 - January 2004
. Managed cross functional team of developers, systems operations, help
desk, datacenter, business analyst and project management personnel to
support 2500+ stores and 450+ corporate environment
. Managed corporate infrastructure to support international operations,
field personnel, corporate HQ
Edge Interactive: Vice President, July 1992 - May 2003
. Managed $4M e-Learning development team, growing team from 2 to 50 people
. Successfully designed and developed international e-Learning, ILT & lab
course projects with multi-state, multi-function teams across all
industries in up to 7 languages with simultaneous deployment worldwide
across multiple industries, primarily telecommunications & high tech
. Implemented the Capability Maturity Model (CMM) across all departments of
the company
(Sales, Instructional Design, Software Development, Creative Design,
Quality Assurance)
IBM Corporation: Boston, MA; Dallas, TX; Denver, CO, July 1980 - July 1992
. Regional Chief Information Officer: convert office workers to
telecommuting environment
. Manager, Software Marketing: create/ deploy programs/incentives to
meet/exceed regional software sales goals
. Systems Engineering Manager: lead technical team to support marketing
efforts/customers for yearly sales goals
. Technical Curriculum Coordinator, Developer & Instructor: create/deploy
customer and internal training for
host-based office support software via classroom and satellite delivery
(Dallas)
. Systems Engineer: provide technical marketing support to insurance
vertical sales team (Boston)
EDUCATION & CERTIFICATIONS
. BA (French), Mount Holyoke College, South Hadley, MA
. Institut d'Etudes de Sciences Politiques et Economiques de la Sorbonne,
Paris, France
. Certifications: Storage Technologies Foundation (STF), 2008; ITIL, 2008
. Project Management Professional (PMP), 2009
. Professional Chef, Cook Street School of Culinary Arts, 2013
. International Sommelier Guild (ISG) Level One, 2012
PROFESSIONAL ASSOCIATIONS
. P.E.O., member 2000-present; VP 2006-2008, President 2008-2010
. ISACA, member 2012-present
. PEPC, member 1993-present; deacon and Elder, Handbell choir
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