Tommy Knott **** Hayes Rd Houston, TX

Phone: 832-***-**** U.S. ARMY VETERAN

Email: acd9ma@r.postjobfree.com HONORABLE DISCHARGE

CAREER OBJECTIVE

With continued training and an extensive career in desktop support, network troubleshooting, an instructor of certification courses, and now a recent (4.0 GPA) graduate of Remington College’s Electronics Technician course; my goal is to obtain a position with an established company and secure a challenging but rewarding career in computer and electronics technology.

EDUCATION & CERTIFICATIONS

Attended: Army Institute Of Technology:

Major: Computer Science and Software Systems Administration

Graduated: OCT 1997 – GPA (3.8)

Awarded: Certificate

Attended: Job Training Institute

Major: A+ Computer Technician, Network+, Security+, Mcdst, Customer Service Soft Skill Etiquette

Graduated: May 2010 – GPA (4.0)

Awarded: Technical Training Diploma, CompTIA Certifications

Attended: Houston Community College

Major: Enterprise Network Systems Support Specialist

Graduated: Dec 2011- GPA (3.9)

Awarded: CompTIA Network + / Security+ Associates Degree in Information Technology (AS)

Attended: Remington College

Major: Computer and Electronics Engineering Technicianmy

Graduated: Nov 2013 – GPA (4.0)

Awarded: Diploma, Career Development Award,

Other Certifications: Dell Certification (DCSE) Lead Installations Technician Hewlett Packard FTO Server Test Technician Certificate

TECHNICAL ATTRIBUTES

Desk side & Remote Support of Microsoft Products, Active Directory 2003-2008, Windows XP to 7 Migration, Deployment & Configuration,Network and printer connectivity troubleshooting, IT support triage procedures

Familiar with Linux commands/ Trouble Ticketing Software,MCTS Windows (7) Configuration, Migrations and Installation Training, VM ware, Log me in, IPhone, Blackberry, Android Programming, Build, Maintenance, Repair of Computer Hardware Systems, Software implementation, Refreshes and upgrades, Computer Imaging,GPO and new user acct creation

End-User PST& Data Back-Up, Knowledge of Viruses and Malware Removal to registry level, OHM’s law, Oscilloscopes, Minor Electrical Wiring & panel assembly, Audio/Video set-up and Troubleshooting, QC and Testing Multi-meters Blueprints, Surface mount Soldering

PROFESSIONAL EXPERIENCE

Company: Honeywell / dell Sep 2012

Title: Level 2/3 Desktop support Specialist Apr 2014

Responsible for providing day to day professional customer service and desktop support to users with PC, server, network and software problems.

Perform Hands –on fixes at the desktop level, worked with IBM laptops and desktop PC's, installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and ensuring preventative maintenance on all devices and peripherals Package, test, deploy and update software. Create and maintain desktop images. Performed widows 7

deployments, and migrated end users backed up account data from XP to windows 7 Followed company checklist.Worked with Dell 640 / 720 and laptops. HP,Savin, and Lexmark printers.

Provided friendly, courteous, and quality support for desktop hardware, software, network, email, and other standard desktop applications and printing issues to all clients in a timely manner.

Company: HEWLETT-PACKARD Jul 2012

Title: SERVER TEST TECHNICIAN LEVEL (IV) Aug 2012

Responsible for testing and troubleshooting racked server solution in a high paced manufacturing environment.

Utilized hardware, software, networking, and advanced scripting knowledge to deploy blade server systems according to customer specifications per the customer intent document and HP procedures.

Troubleshoot software issues, including compatibility and dependency, used a hands on approach to determine racking and cabling consistency and accuracy before shipment to client or customer.

Evaluated and documented test failures and troubleshooting techniques and procedures with proper documentation for the accurate implementation of actions to be performed by next server technician

Company: JOB TRAINING INSTITUTE Jan 2005

Title: IT INSTRUCTOR / IT SUPPORT SPECIALIST Aug 2012

Increased the student certification percentage from 25% to 83% passing of the CompTIA A+ and N+ certification exam.

Connected multiple Ethernet components, configured wireless networks, worked with network protocols including TCP/IP, DNS, DHCP, and OSI 7 layer model.

Configured IPV4 and IPV6 routing protocols.. Set up clients and servers for remote access and monitored the networks for malfunctions. Secured networks with firewalls, packet filtering, encryption, authentication, and other methods.

Applied diagnostic utilities and access software updates, drivers, knowledge bases, and other resources to aid in troubleshooting, problem resolution and post quality checks.

On a frequent basis had to install, partition, and format hard drives. Was the lead technician in charge of all malfunction and system failure repairs within scope of assigned duties and would document progress in trouble ticket spreadsheet for escalation if needed.

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