Lonnie Jackson
404-***-**** . acd9lm@r.postjobfree.com
www.linkedin.com/pub/lonnie-jackson-mba/26/463/a7b\
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Profile
Recent graduate of the Robinson College of Business (Georgia State
University) MBA program with fourteen years' experience developing,
implementing, and managing complex projects within time and budgetary
constraints. Skills include but not limited to the following:
- Draft and distribute project objectives and tasks to the solutions team
- Conduct planning and operational readiness assessments to provide an
effective transition into production
- Guarantee the attainment of key milestones by proactively tracking
metrics and project outputs
- Advanced skills include SAP and ERP systems
Professional Experience
RMG Media - - - Atlanta, Georgia
Business Manager 2013-2014
. Analyzed operations, business and staff performance, and workflow
processes; conceived and initiated new management and operational systems
that improved communication and performance measurements
. Created long-term marketing strategies and cultivated ongoing
partnerships with business leaders and community groups
. Increased efficiency and saved time/money by upgrading legacy hardware
and replacing critical systems
. Maintained fiscal database for accountability
Robinson College of Business, Georgia State University - - - Atlanta,
Georgia
Master's in Business Administration 2012-2013
. Global Partners MBA is a Dual Degree, Full-Time International MBA
specializing in Commercial Diplomacy and Executive Leadership with
extended studies abroad: USA, Brazil, France, China
. Important courses: Policy and procedure, Corporate finance, Global Legal
and Regulatory Issues, Global operations and Logistics, Information
Technology and Global Competition, Strategic Business Communications
. Consulted and visited over 17 Fortune 500 companies
Prominent Partners - - - Atlanta, Georgia
Business Manager 2010-2012
. Drafted action plans and led meetings with department executives to
review project status and proposed changes
. Delivered status reports to stakeholders for budgeting and planning
purposes utilizing Netsuite Services Resource Planning (SRP) software
systems
. Maintained full P&L responsibility; developed and administered budgets,
including marketing, operations and payroll
. Improved service and pricing with suppliers and service providers through
effective contract negotiations
. Created and managed sales reports, activity reports and revenue forecasts
. Developed new and old clients to grow them in a diversified customer base
in a specialist niche market
AT&T - - - Atlanta, Georgia 2001-2010
Project Management (FP) 2006-2010
. Managed fraud prevention to mitigate risk to customers credit and future
company revenue and increased customer retention impacting an average of
$1.3 million in revenue annually
. Managed 208 fraud prevention cases per month ranging from $500-375,000
per customer maintaining a 97% close ratio and 98.5% accuracy rate
. Collaborated in planning and implementing and documenting the ERP system
Fraudguard without any negative impact on the client community
. Managed total investigative, analysis, and resolution process, which
included collaborating with Compliance and authoritative organizations
such as credit bureaus and subpoena compliance
. Provided cross dependent departments with fraud statistics and trends
including ABS Compliance and Receivables Managements through maintenance
and evaluation of current and historical data
Project Management (CS) 2001-2006
. Single point of contact for customer facing products that include AVPN,
BVOIP, Frame Relay, Dedicated/Switched Voice and Private Line Networks
. Coordinated with Project Team Leaders to update current training
curriculum and communicated changes to the team to achieve maximum
efficiency
. Developed project plans, monitored schedules and provided status updates
to management leads within databases that include Oracle, CARE, IP
CENTRAl, VIT, INSTAR and SOTS
. Developed and implemented an escalation process to quickly respond to and
resolve all customer escalations
. Assisted in developing and presenting 40-50 internal and external
trainings on AT&T's new business strategies and processes
SKILLS
. MS Project Private Line Market
Research
. MS Office Ibobsled
Forecasting/Budgeting
. MS PowerPoint Frame Relay Client Interfacing
. SharePoint Minotaur Online
Advertising
. BVOIP Telegence Online Marketing
. Oracle Smartboard Resource Coordination
. Netsuite Keynote
. SAP Presentation Skills
. AVPN Developing RFP's
. Compass Proficient Communicator
Professional Education
Graduate Certificate in Business Administration
2013
Federal University of Rio de Janeiro, COPPEAD Graduate School of Business
Masters d'Administration des Enterprises
2013
Institut d'Administration des Enterprises de Paris-Sorbonne University
Masters of Business Administration
2013
Georgia State University, J. Mack Robinson College of Business
Bachelors of Science in Business Administration
2011
Shorter University
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