Medical Assistant, Phlebotomist, Office Manager/assistant

TIFFANY S. HAILES Email: *************@*****.***

**** ********** *** *** *** Suffolk, VA 23435 757-***-****

Medical

Highly motivated medical supply and healthcare professional with OSHA, CLIA, and JACHO guideline experience. Capable of creating and implementing policies and procedures, office documents, daily order of operations, accounts receivable and supply inventory, and managing staff.

Key Qualifications

Specimen Handling Specimen processing Medical Terminology Obtain Vital Signs Administer injections

Obtain EKG’s Venipuncture’s Urinalysis A1C’s CBC’s

Finger/heel sticks Aliquots Stool Hemoccults Type 45 wpm Billing/Coding

Appointment scheduling Quickbase Microsoft Office

(Excel, PPT,WD) Nextgen Cerner

Work Experience

Admiral Medical Supply, Inc; Indianapolis, IN 08/2012-08/2013

Office Manager

Managed the daily operations required for a Durable Medical Equipment Company. Created and implemented policies and procedures needed to maintain JACHO compliance and HIPAA Guidelines. Managed and implemented Human Resources and Shoe Department. Created Excel Spreadsheets for inventory and used MS Word for patient mailings.

• Made sure company provided 100% customer satisfaction to all clients serviced

• Increased shoe sales

• Improved employee punctuality

• Improved company’s marketing tools

Internship 01/2011-05/2011

Location: Admiral Medical Supply, Inc Indianapolis, IN.

Objective: To learn the daily operations of a small business.

Duties: To assist all departments with tasks (shipping supplies, phone calls) and to assist the CEO and Owner of Admiral Medical Supply with administrative tasks (billing, transfer records to EMR, create excel and word documents).

IU Health Physicians - Methodist Hospital; Indianapolis, IN 06/2012-08/2012

Medical Assistant – Cardiology

Take vital signs, ekgs, and blood samples from patients. Placed event and holter monitors. Read patient lab results, authorized prescription refills, and data entry. Read patient coagulation collections and regimens.

• Assigned to the top three Cardiologist of the practice

IU Health North Hospital; Carmel, IN 06/2011-06/2012

Lab Assistant – Main Processing Lab

Performed aliquots, data entry, specimen log-in, specimen locating, specimen processing and handling. Maintained lab specimen ordering through excel spreadsheets, specimen troubleshooting, and specimen discard from locator refrigerator. Answer all lab phone calls and mail out all lab results. Assisted all technicians with specimen preparations.

Georgia Health Sciences University

Center for Biotechnology and Genomic Medicine; Atlanta, GA 10/2009 -04/2011

Research/Events Phlebotomist Technician – TEDDY/TrialNet Diabetic Research Studies

Performed aliquots, RBC washes, PBMC’s and venipunctures (peds). Obtained vital signs. Entered billing codes and diagnosis and electronic record scans. Maintained specimen processing and handling. Created excel spreadsheets to track specimen shipping.

• Phlebotomist for all JDRF hosted events

• Developed an events Phlebotomy team

Quest Diagnostics; Marietta, GA 08/2008 – 12/2008

Labcorp; Atlanta, GA 06/2007 – 08/2008

Phlebotomist – various sites/patient centers

Performed drug screens and venipunctures (peds/adults). Maintained data entry and specimen handling and processing.

Cardiology of Georgia; Atlanta, GA 05/2006 – 06/2007

Medical Assistant

Performed triage to include vital signs. Obtained EKG’s and placed event and holter monitors. Reported lab results and authorized prescription refills.

• Implemented monthly lab follow-ups

Hague Internal Medicine; Norfolk, VA 08/2005 – 04/2006

EVMS/Ghent Family Practice; Norfolk, VA 05/2004 – 08/2005

PCHC; Portsmouth, VA 12/2000-04/2004 Lab Assistant/Medical Assistant

Performed all laboratory procedures and performance of orders, in-house labs, adult/peds triage, stress tests, injections. Managed night clinic operations.

Education and Training

Indiana University-Purdue University Indianapolis

Bachelors General Studies Degree, Concentrations: Math and Science

68 Credit Hours Medical Science

Minor: Medical Sociology

Tidewater Community College, Norfolk, VA Campus

Associate’s Degree, Concentration: Science

Phi Theta Kappa Honor Society, Deans List, and President’s List

Kee Business College (Everest), Chesapeake, VA Campus

Honors Medical Assistant Diploma

I.C. Norcom High School, Portsmouth, VA

Honors High School Diploma

President Chorus

National Honor Society

Sports Editor/School Paper

CHROME/ACCESS/FBLA

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