Administrative Assistant Customer Service
Resume:
Olga Sopova
**.******@*****.***
SAMMARY OF QUALIFICATIONS
Ability to work as a team member; Strong analytical and organizational skills; ability to multitask and be
flexible, detail and goal-oriented, problem-solving.
Knowledge of Personnel management theories and principles of staff / management relations an advantage,
Team management, Recruiting, Training, Development, Customer service.
5 years of management experience, ability to supervise employees, administrate and monitor 2500+
organizations.
SKILLS
• Software: Microsoft Office: Word, PowerPoint, Access, Excel, Basic HTML.
• Languages: English, Russian.
EDUCATION
Clark University, Worcester, MA, USA (GPA 3.99)
Master of Science in Professional Communication
Concentration: Human Resources Management, December 2013
RELEVANT COURSEWORK
Advanced Professional Communication, Communication Theory and Research, Fundamentals of Business Analysis, Global
Talent Development, Human Resource Management and Development, Intercultural Communication, Management
Information Systems, Microeconomics of Competitiveness, Organization Communication, Public Relations.
Chelyabinsk State Medical Academy, Russia, diploma with honors
Physician Specialist, June 1999
WORK EXPERIENCE
Regional Ministry of Health Care
Manager (Head) of Department - Medical licenses September 2008 – June 2013
Managed the organization's administrative policies, procedures and practices;
coordinated content of department; developed and communicated action plans across the region
analyzed contracts; wrote department`s reports and summarized results;
administrated and monitored 2500 + organizations (public and private);
supervised employees; scheduling and providing staffing training, personal development;
interpreted and applied staff regulations and rules, participated in hiring process;
prepared materials and took part in court and arbitrage;
organized and took part in business trips.
Regional State Center of medical activity license
Physician and Specialist in law – Jurisconsult March 2005 – August 2008
Organized business content of department;
Managed and controlled medical centers/organizations;
created and concluded contracts;
managed documentations, analyzed legal documents,
organized and took part in business trips;
worked with office supplies,
explained and completed documents (files);
consulted with clients (public and private organizations) - face to face and through phone;
received telephone calls and gave consultations.
Hospital
Physician September 2001 - March 2005
Checked and evaluated patients with skin diseases,
made diagnosis, treated patients; provided advice,
made recommendations to prevent skin diseases;
analyzed scientific research,
summarized and prepared interpretations of skin disease causes,
selected and prepared research materials and wrote scientific papers.
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