Customer Service Quality Control
Resume:
Jade Green
**** * *** *** **** A, Anchorage, Alaska 99504
******@****.***
CUSTOMER SERVICE PROFESSIONAL
To find meaningful employment within a career oriented company that
Objective will allow me to further utilize my skills and acquire new abilities.
Although I have extensive experience in the customer service industry, I
love to learn and I’m always up to a challenge with any situation
presented to me. I get along well with others, while also working
efficiently on my own. I am seeking a position where I can develop and
excel while giving my best to an employer.
Summary Qualifications Experience with working in fast paced environments.
Dedication to efficiency and producing quality work.
5 plus years of customer service and office e xperience.
Experience with training new staff.
Knowledge of excel spreadsheet.
Accounting experience
Switchboard experience
Experience with working in a medical setting.
Medical Park Family Care, Anchorage, Alaska
Employment
PBX operator
Scheduling medical appointments via telephone
Sent out cards via mail, and voice mails remind ing patients
of future appointments.
Answered multi line phones, and transferring patients to
the nurses or doctors.
Filing, shredding files.
Created medical charts for patients.
Data entry
L ithia Chevrolet, A nchorage, Alaska
Receptionist/Cashier
Taking cash and credit/debit cards payments; processing
and posting them.
Managing cash intake, balancing funds and dropping them.
Filing and scanning documents; ensuring they’re in correct
order.
Maintaining quality control/satisfaction records, constantly
seeking new ways to improve customer service .
Accounting and data entry
Using programs such as excel, stamps.com and outlook
Responsible with opening and closing the business
Answering multi line phones
G CI Call Center, A nchorage, Alaska
Customer Service Rep 2
Assisting customers in establishing new cable, phone, or
internet accounts.
Answering multi phone lines often taking 150-200 calls
daily.
Processing and posting payments made with credit/debit
cards and bank accounts.
Responsible for running credit checks ensuring customers
qualify for services
Using programs such as excel and outlook
Maintaining excellent customer service
N ine Star Education, A nchorage, Alaska
Education 2010
GED
References
Nicci Crawford: Call center supervisor - 907-***-****
Veronica McCarty: Personal reference - 907-***-****
Nicole Forsythe: Professional reference - 907-***-****
Justin Cuevas: Personal reference - 907-***-****
Contact this candidate