Sales Manager

Amy E.K. Mayer

**********@*****.***

**** ****** *****. **********, ** 53177, 262-***-****

OBJECTIVE Obtain a position in the Human Resources field where my

experience and years of training in leadership will

contribute to the vision and mission of an organizations to

deliver results.

EDUCATION University Wisconsin-Whitewater 2000

Bachelors of Science

Major: Cellular Physiology

Minor: Chemistry

Organizations: Beta Beta Beta, Delta Zeta, Homecoming

Steering Committee. I also prepared and presented

Undergraduate Research in New York and Illinois.

Capella University 2014 (Projected August)

MBA-HR

EXPERIENCE U.S. Cellular : 2002 - Present

U.S. Cellular Assistant Manager, Sales Supervisor, Sales Manager: 2002-

Present

. Lead associate development through sales action planning,

observations, providing associate feedback, performance reviews, and

associate accountability to drive business results.

. Maintain a presence on the sales floor assisting associates with

customer needs, assisting customers directly when traffic volumes are

high, and driving the message that the customer is our number one

priority.

. Ensure store targets were met on customer acquisitions, essentials

sales, and vertical features sales through charting associates'

progress and educating the team on their sales results.

. Partner with marketing to deliver on our brand strategy and create

opportunities to generate growth within the location.

. Assisted in scheduling, forecasting and reporting; including but not

limited to time entry reporting, vacation/time off tracking, expense

reporting and approvals, schedule development, overtime management,

variance reporting and explanations, cash over/short explanations,

competitive research, and tracking associate training.

. Conducted team meetings and facilitated trainings.

. Ensured operations control standards are met regarding the opening,

closing, and operating of the retail facility, including cash

handling, payment receipt, and deposits.

. Maintain the facility and address house-keeping items such as store

appearance, point of sale materials, reviewing of daily paperwork for

accuracy and assisting in inventory counts.

. Assist in talent acquisition including hiring new associates and

providing training to those individuals to ensure the best overall

customer experience.

. Maintain a solid understanding of all U.S. Cellular 's policies and

procedures and act as a resource for associates.

U.S. Cellular Retail Wireless Consultant: 1999-2001

. Proudly and passionately provide the world's best customer experience

to our customers by living the values and behaviors of the Dynamic

Organization.

. Set daily goals to ensure overall sales goals were met

. Assessed Customer's needs and made recommendations based on their

needs.

. Maintained appearance on the sales floor

. Effectively use problem-solving skills to solve customer issues.

. Keep up to date on products and services

. Follow policies and procedures to drive consistency.

Abbott Laboratories Technician: 2001-2002

. Demonstrated the ability sale production to meet planning needs

. Highly regulated documentation

. Protein Manufacturing

. Focus on Laboratory Safety

SKILLS I have a high level of experience with technology, Apple, iOS,

Android software and devices along with Microsoft Office Suite,

and a variety of Internet based programs and internal database

software.

REFERENCES Available upon request

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