Customer Service Quality Control

MICHELLE LUCAS

541-***-**** *********.*****@*****.***

SKILLS, QUALIFICATIONS & STRENGTHS

Customer Service Client Retention Forklift Certification

Production Microsoft Office Inspection

Shipping Lead Internet/Email Hand & Power Tools

Supervisory Training Dependable

Assembly Evaluation Team Focused

SUMMARY OF EXPERIENCE

• Over fifteen years production expertise in a high volume metal container and wood product assembly

atmospheres; able to effectively communicate with diverse individuals; interface well with all levels of

business management, operational staff and customer clientele

• Over three years of floor management and supervisory experience including operational oversight, floor

production and assignment completion oversight

• Over fifteen years of certified forklift operations in both shipping/receiving and product assembly arenas

• Extremely motivated and hard worker

PROFESSIONAL HISTORY

Shipping Lead/Forklift Operator

Church & Dwight, Ridgefield, Washington 9/2009-4/2014

• Responsible for overall floor management, operational oversight, floor production and assignment

completion in a high volume warehouse production environment

• Provided inspection of invoices to verify contents and insure accurate shipments

• Conducted inventory control procedures including cycle counts and related data entry as required

• Completed all essential forklift, scissor lift and hydraulic pallet jack operational assignments including direct

loading and unloading of transport vehicles and inventory storage

Shift Supervisor

ECS Composites, Klamath Falls, Oregon 2/2006-4/2008

• Responsible for supervision, monitoring, training, evaluation and scheduling of production workforce to

insure quality control and realization of productivity expectations

• Monitored all incoming and outgoing order invoices to insure accuracy of contents

• Applied water jet powder coating on metal container components for identification of packaged contents

• Operated water jet machine to produce custom made Styrofoam for containers

• Completed all forklift and hydraulic pallet jack operational assignments

Production Team

Sturdi-Craft, Klamath Falls, Oregon 10/2005-2/2006

• Participated in cleaning of parts and components of assigned wooden pressboard cabinets

• Provided stacking and palletizing of completed orders

Finishing Goods Operator

Columbia Plywood, Klamath Falls, Oregon 10/2002-10/2004

• Provided inspection of plywood components at patching station to pinpoint holes and defects

• Completed categorical grading of plywood products prior to assembly

• Transported pallets from patching machine to sander for detailed sizing per specifications prior to transport

to wrapping station per operational procedures

• Completed all forklift and hydraulic pallet jack operational assignments

• Performed all wood press operations to complete wood panel assembly

EDUCATION

Graduate Mazama High School Klamath Falls, Oregon

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