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Registered Nurse Customer Service

Location:
Flint, MI
Posted:
May 22, 2014

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Resume:

LORA J. AMBROSE

**** ******* *****

Flint, Michigan 48507

517-***-**** acd9by@r.postjobfree.com

PROFESSIONAL

QUALIFICATIONS

Registered Nurse in practice for greater than 25 years.

Broad range of nursing experience including acute care, medical

office, home care and supervisory.

Strong conviction to exceed the highest quality care standards

EDUCATION

Registered Nurse Diploma 1986

HURLEY MEDICAL CENTER SCHOOL OF NURSING, FLINT, MICHIGAN

Associate’s Degree in Science 1983

MICHIGAN CHRISTIAN COLLEGE, ROCHESTER, MICHIGAN

PROFESSIONAL

EXPERIENCE

REGISTERED NURSE 2010-2011

SAINT MARY’S HEALTHCARE, GRAND RAPIDS, MICHIGAN

Responsibilities include specialized care of women in labor, team member in both vaginal and

surgical births, providing recovery and postpartum care for both mother and newborn. Provided

excellent customer service and education to new parents and families. All documentation was

done via electronic medical records and certifications in Advanced Fetal Monitoring and

Neonatal Resuscitation were maintained.

CLINICAL SUPERVISOR 2009-2010

MAXIM HEALTH SERVICES, LANSING, MICHIGAN

Clinical supervisor of approximately 140 staff members, including RN/LPN and home health

aides. Responsible for specialized pediatric and adult patient care plans. Assisted in interviews

of potential staff members, facilitated initial new-staff orientations, provided annual

performance reviews, staff development opportunities, competency assessment and education.

Required to monitor safety concerns and follow-up with incident reports when necessary.

Performed clinical home visits every 30 days to each patient in the caseload, completed

assessments and formulated treatment plans for their continued care. Developed strong

communication skills and the ability to build quick rapport with patients and families.

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REGISTERED NURSE

2005-2009

ALLIANCE OB-GYN, E. LANSING, MICHIGAN

Primary job duties included OB intake visits for every patient who became pregnant. Provided

nutritional education to mothers and families, obtained extensive patient history to identify

high-risk conditions and implemented proactive treatment strategies. Performed high volume

phone triage duties for patients of an 8 physician, 7 nurse-practitioner practice.

REGISTERED NURSE, LDRP UNIT 2000-

2005

INGHAM REGIONAL MEDICAL CENTER, LANSING, MICHIGAN

Primary responsibilities included specialized care of women in labor, communication with

physicians and patients to develop treatment plans, assisted with either vaginal or surgical birth,

recovery and postpartum care of both mother and newborn. Functioned as a surgical team

member for emergency deliveries and provided excellent customer service and education to new

parents and families following their birth experiences. All documentation was done via

electronic medical records and certifications in Advanced Fetal Monitoring, Neonatal

Resuscitation and ACLS were maintained. Designated as nursing liaison between LDRP and

OR to provide consistent care. Assumed rotational charge nurse duties. Supervised and assisted

with cross-training of staff from separate units to an all LDRP facility.

CHARGE NURSE, LDRP UNIT 1992-2000

MCLAREN REGIONAL MEDICAL CENTER, FLINT, MICHIGAN

Primary responsibilities included specialized care of women in labor, communication with

physicians and patients to develop treatment plans, assisted with either vaginal or surgical birth,

recovery and postpartum care of both mother and newborn. Assisted with transition to EMR.

Designed educational curriculum on childbirth education and taught classes to women and their

support system in preparation for birth. Selected to work closely with the Infection Control

Team to better evaluate, analyze and implement compliance standards with JACHO. ACLS and

Neonatal Resuscitation and Advanced Fetal Monitoring certified. Established a solid career

foundation as a nurse with this work experience.

SKILLS

Organization & Time Management Determination & Tenacity

Empathy Leadership

Flexibility Adaptability

Knowledge-Based Energetic Personality

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