Customer Service Project

PANKAJ SHARMA

Phone no: 510-***-****, email: ********@*****.***

VISA STATUS: Permanent Residence

PROFESSIONAL PROFILE:

Adaptable, analytical and ambitious business administration graduate with significant

knowledge and experience in customer service and information technology field. Highly

motivated self starter, possess excellent commercial approach to problem solving, results

driven achiever and effective team leader with exceptional interpersonal and presentation

skills seeking a challenging and meaningful position.

EDUCATION:

• Master of Business Administration (MBA) with Management Information

System (MIS) concentration : August 2007 – May 2010

Lincoln University, 401 15th ST., Oakland, CA, 94612

• Bachelor of Engineering (Computer Science):

August 2001 – August 2006

Pokhara University, Kaski, Nepal

• High School (10+2) in Science Stream

Little Step Higher Secondary Boarding School, Pokhara

(HSEB BOARD) Nepal

TECHNICAL SKILLS

• Scientific / Engineering Packages : MATLAB

• Languages:

High Level: Core Java (Application, Applets, Interface), C, C++, HTML, PHP, SQL,

VISUAL BASIC

Low Level: 8085/8086 Assembly Language

• Platforms: Windows O.S., Basic LINUX (Red Hat / Fedora flavors ), UNIX, DOS

• Servers: Windows 2000, Windows 2003

• Database Packages: MySQL, Basic Oracle

• ETL Tools: DataStage

Sound Knowledge of Networking Devices/Concepts

•

Circuit Analysis and Design

•

Embedded System

•

Integrated Digital Signal Processing Systems

•

&

ERP Software – SAP (SD) Sales and Distribution Module

RELATIVE TRAININGS:

TRAINING ON YEAR INSTITUTION/SELF REMARKS

STUDY

Computer Hardware 2003 CITD, Pokhara, Nepal Excellent

And Networking

Mobile Communications 2004 Nepal Telecom, Pokhara, Excellent

Nepal (Elective Course)

Geographical Information 2005 Prithvi Narayan Campus, Excellent

System Pokhara (Elective Course)

Object Oriented 2001 2006 Self Studies

Programming Languages

ERP Software and 2008 2010 Self Studies on different

Business Analysis whitepapers

SAP – SD Module 2010 Learnsap.com,

5101, Camden Lane,

Pearland, TX, 77584

101erp.com

SAP SD/MM/LE Module 2012/2013

SAP SD/MM/FI (OTC 2012 2014 101erp.com /Simpbiz Fulltime trainee and

expert) with Project Software Solutions Inc. project participant

Implementations Michigan 48084

Whitepapers on Different 2007 2013 Self Studies

Information Technology

and Business Analysis

Topics…

PROFESSIONAL EXPERIENCE:

101erp(Simpbiz) Michigan,USA

(SAP SD/LE/MM Consultant/Analyst) Nov2012 TillDate

Participating on full ASAP methodology for SAP project implementation starting from

blueprint till cut over process and part of go live for company’s clients.

Expertise on OTC and pricing procedure along with LSMW work flow.

Experience on writing functional designs for company with AS IS and TO BE steps for

gap analysis.

Performed testing works as per business requirements and configuration.

Experience of participating in technical coding with ABAP Developers when required.

Assisting project team members when required for building, testing and implementation of

SAP for client.

Efficiently co worked with other SAP modules consultants as BI/BW, CRM, FI/CO and

others.

STAR OFFICE AUTOMATION CENTER June 2005 June 2007

Putalisadak, KTM, NEPAL, 977 984*******

Position: IT Sales Manager

Responsibility: Actively participating in different phases of Sales Order Processing with

efficient customer relationship. Focused on:

Conception What will be offered?

Planning – How?

Execution – When and what place and scale?

Control – How will contingencies and feedback be acted on?

Feedback – How we have to integrate and reply back activity to activity?

CenterforInformationTechnology&Development August 2003 May 2005 (A

Division of Pokhara Engineering College)

CITD, Post Box No: 540, PHIRKE, POKHRA 8, NEPAL

Position: Network Administrator

Responsibility: Involvement in every aspect of trainings and project life cycle of the

different projects accomplished by this center and other related technologies. Projects

included building websites, networking PCs in offices and cyber cafes and providing

possible IT Solutions to Students and Customers.

ACADEMIC PROJECTS:

“Banking Management Software” as major project in 2005/2006

Aimed to implement the activities of the software development process

represented in the “waterfall model”.

Implementation of five phases of software :

o Requirement analysis

o Design

o Implementation

o Verification &

o Maintenance

It was a research oriented group project, successfully tested in couple

of local banks.

Coding was based on Visual Basic with the addition of web effect.

“Animal Information System “ on 2004

Aimed to implement the knowledge to web programming and

databases

Implemented in PHP, MySQL

“Kartar (Game) “ as Programming language oriented Project on 2004

An attempt to make a game based on a real game played in far

western region of Nepal.

Implemented in C++.

“School Management Software” as Minor Project on 2003

Aimed towards the efficient database management of any kind of

school records of a student, as for example, tuition payments,

deposits, results of student, attendance records and others.

Software was implemented on many local schools with overwhelming

response.

Software features: Platform Independent, Research Based project

designed on Visual Basic coding.

ARTICLES/TECHNICAL PAPERS:

• “Use of Geographical Information System in today’s world”

Presented for PEC FATE ’04, Pokhara

“Object Oriented Analysis and Design (OOA OOD) “

•

A term paper presented for Computer Programming Class

“Using Methodogy of Mobile Communication”

•

Article published in “Adarsh Samaj” a national daily from Pokhara

Case Study presented on “ INFOSYS – Business Strategy “ for the

•

completion of Decision Making and Strategy class.

Case Studies for and on different other subjects, which reflects the depth of

•

technical and management knowledge.

Contact this candidate