Customer Service Training

RAYMOND REAGAN

*** ******* ****** **, *** • Elk River, MN 55330 • *************@**********.*** • 763-202-

5158

MANAGEMENT PROFILE

Dedicated, results-focused professional offering solid experience and education to provide top-quality

leadership and service within various retail and business environments. Provide support across business

operations; skilled communicator and trainer, reliably driving standards of excellence.

Areas of Expertise

Leadership Strengths: Adept leader and time manager, consistently achieving business goals by

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providing key staff direction and training. Motivational team builder, skillfully delegating tasks and

maintaining compliance with established policies. Highly organized problem solver.

Communication Skills: Interact effectively with diverse customers to ensure satisfaction, and across

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organizational levels to determine and fulfill requirements. Facilitate efficiency through clear

communication; foster productive working relationships and ensure cultural awareness.

Marketing Initiatives: Support promotion of key items through implementation of innovative marketing

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concepts as well as strategic merchandising. Highly experienced in managing r etail operations to drive

sales and support revenue growth.

Additional Strengths: Astute in effectively managing concurrent tasks to deliver top performance within

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dynamic, challenging situations. Expertise across inventory processes. Technologically proficient

utilizing Microsoft Office 2010.

Education

MINNESOTA SCHOOL OF BUSINESS, GLOBE UNIVERSITY, Elk River, MN

Bachelor of Arts in Business Administration, anticipated 09/2014

DECA Member; qualified for and attended DECA International Career Development Conference 2012

Experience Highlights

WS PACKAGING – ELK RIVER, MN

SHIPPING CLERK, 7/2013 TO PRESENT

RELATED SKILLS: ORGANIZATION, DATABASE MANAGEMENT, COMMUNICATION, SAFETY, RESOURCE ALLOCATION, INVENTORY

PROCESSES, SHIPPING COORDINATION, RELIABILITY, ACCURACY, TIME MANAGEMENT, MOTIVATION, CUSTOMER SERVICE,

DELEGATION, ADAPTABILITY.

Complete daily accurate organization of the shipping department, while effectively performing data entry

and database management of shipping orders. Communicate with all levels of the organization, to safely, and

efficiently allocate company, as well as outside resources in order to achieve success. Perform inventory

processes successfully on a consistent basis, coordinate team members, and inventory in order to reach and

exceed daily shipping goals. Provide reliable, and accurate shipping in a time sensitive manner in order to

provide excellent customer service. Constantly driven to reach new levels of performance in order to drive

companies success.

RAYMOND REAGAN • Page 2

WALMART – Elk River, MN

Inventory Associate, 4/2009 to 7/2013

Related Skills: Quality, Team Support, Motivation, Reliability, Accuracy, Inventory Processes, Merchandise

Allocation, Coordination, Communication, Resource Allocation, Adaptability, Delegation, Training, Policy

Compliance, Team Development, Team Direction, Reporting, Compliance

Provide team support and motivation, reliably driving accuracy and efficiency across inventory processes.

Consistently update inventory system and allocate merchandise. Model goal achievement within timeframes;

ensure effective coordination and communication to facilitate accomplishment of daily objectives. Skillfully

transition to manage challenging situations, shifting priorities, and limited resources. Effectively delegate

tasks and conduct training to ensure new staff understanding of key processes and procedures.

Honored twice as Employee of the Month; consistently maintained high degree of inventory accuracy

and ensured compliance with inventory policies.

• Facilitated staff training and built strong team to support improved accuracy and reliably achieve

inventory goals. Delivered top performance and proactively provided team direction.

• Significantly contributed to implementation of new inventory / back room procedures.

PROSTAFF (Minco / Boston Scientific) – Fridley Maple Grove, MN

Material Handler Pallet Builder, 11/2007 to 2/2009

Related Skills: Organization, Database Management, Staff Training, Supervision, Communication, Safety,

Compliance

Successfully completed consecutive temporary assignments; organized and cataloged stock room materials

to expedite delivery as necessary. Compiled database information. Prepared materials for shipping.

Conducted staff training and provided supervision to achieve established goals. Interacted skillfully with

diverse audiences.

• Effectively designed departmental layout to maximize efficiency; coordinated with out-of-state

locations, shipping company, and management to reliably achieve company objectives.

LE MANS SEAT CORPORATION – Rogers, MN

Seat Assembler Shipper, 11/2006 to 9/2007

Related Skills: Team Processes, Staff Training, Communication, Multitasking, Team Leadership

Facilitated team processes and provided new staff training; communicated skillfully across organizational

levels to support accomplishment of objectives. Effectively assembled and prepared equipment and

materials; built required accessories. Skillfully operated within multiple, diverse environments each day to

fulfill unanticipated company requirements. Handled various shipping and receiving activities and performed

wide variety of job functions, including assembly, packaging, and machine operation.

• Served as Team Lead, overseeing final product assembly and packaging.

TACO BELL – Elk River, MN

Crew Trainer, 9/2004 to 4/2006

Related Skills: Training Plans, Team Building, Business Operations, Quality, Customer Service,

Communication, Productivity, Accuracy, Process Implementation, Professionalism, Leadership, Safety,

Compliance

Oversaw new employee development; implemented training plans and provided on-the-job instruction.

Served as pivotal crewmember, supporting daily business operations and ensuring quality customer service.

Communicated productively within fast-paced environment to drive accuracy and effectiveness. Provided

team guidance and maintained alignment with established procedures. Supported implementation of new

training processes.

• Earned Employee of the Week award; effectively trained new associates and implemented training

plans.

• Modeled professionalism within challenging work environment while maintaining quality leadership.

Contact this candidate