Customer Service Quality Control

**** ** ******** **** ** *** Austin, TX, ***** 316-***-**** acd99e@r.postjobfree.com

Waleed Faiz

To obtain a challenging leadership position with an opportunity for professional growth

OBJECTIVE

EDUCATION Texas A&M University, College Station, Texas, May 2012

Bachelors in Industrial and Systems Engineering (Awarded Chester Read Scholarship)

Related Coursework:

Manufacturing (Lab) Engineering Ethics class Statistical Control of Quality

Safety Engineering Ergonomics Class Project Management

Quality Engineering Industrial System with Simulation Facility Location and Layout

CERTIFICATION Management and Strategy Institute June 2013

Six Sigma Green Belt Certified (SSGBC) ™

TECHNICAL Programming:

SKILLS C programming, VBA, Solid Works AutoCAD, Inventor, MATLAB, MPX, Arena, Word, Excel, Intuitive

Machinery:

Operated Tensile Testing Machine, Torsion Testers, Fatigue Testing Machine, Arc and TIG Welding,

Milling, Lathes and Grinding machines

January 2013 – Present

WORK Austin Manufacturing Services (AMS), Austin, Texas

EXPERIENCE Project Engineer

AMS specializes in a wide range of advanced printed circuit board and full turn-key electronics assembly,

including electro-mechanical services and complete product final build and testing. My duties include:

Retrieve electronic component information from supplier data sheets and websites

Read,understand and enter Bill of Materials(BOM) in ERP Software

Entering Quote in the system using Quote FX website

Create and maintain color coded assembly instructions for a ll AMS production

Oder TDA’s and ECO’s for all work orders

Understanding of how to reflow SMT Oven profile, operate PCB cleaning machine and design stencils

Make recommendations in areas of improvement to bring about work simplification and standardization,

quality improvement, and cost reduction.

August 2012 – January 2013

Walgreens, Davie Rd. Extension, Florida

Shift Leader

Ensuring excellent customer service is delivered to the customers

Providing leadership to team members by communicating tasks from the store manager

Reviewing and enforcing all Occupational Safety and Health Administrat ion standards and policy

Pacific Gas and Electric Company, Pittsburg, California May 2011- August 2011

Intern as Business Analyst

Forecast Mid/Long – term demand response and energy efficient potential

Perform Statistical Analysis on market and Customer data

January 2012 –May 2012

PROJECTS National Oil well Varco (NOV) SHP Facility, Texas A&M, College Station

Senior Design

Implementing Variable Frequency Drive(VFD) assembly system at NOV’s,SHP facility using Systematic

Planning Layout Procedure (SLP)

Data Analysis and determining space requirement for Assembly and Sub -Assembly area

Designing the Layout of the Assembly area, Subassembly area(ELF Lab) and point of Supply

Determine Material Handling Equipment and conduct Cost Benefit Analysis

Using Queuing Model (MPX) to reduce worker over time and increase worker utilization to 80%

Providing recommendations on how to reduce cycle time for VFD’s

Conducting Quality Control using Statistical Principals such as control charts concepts

Space planning,layout and utilization

Increased NOV operating profit to $53,000 per unit, with potential saving of $1,908,000 per year.

May 2009–February 2012

LEADERSHIP Texas A&M Corps of Cadet

Staff Sergeant and Training Sergeant Company V-1

Earned Academic Certificate in Leadership skill

Learned how to manage time and prioritize Tasks

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