Customer Service Administrative Assistant

Antoinette Purnell

th

**** **** ** ******, *********, Maryland 21218

443-***-****

************@*****.***

Administrative support, Customer Service, Retail, and a multi-line phone system. Organized, able to multi-task,

priorities duties, team player, establish good rapport with customers, computer skills include Microsoft Word, Outlook,

intermediate knowledge of Excel, Access, Power Point and Internet research

SKILLS

Word Processing – Typing Telephone Management Mail Distribution

Customer Service Office Equipment Management Filing, Data Entry

Retail Point of Sale Sales Floor

EXPERIENCE

Sales Associate-Cashier (Seasonal) – Ross Stores December 2013 – April 2014

- Greet Customers, performed cash, credit card and check transactions

- Arranged merchandise according to department and size

- Safeguarding merchandise with appropriate alarm tags also including recover

Reservation Agent – (Call Center) – MTA Mobility March 2011 – March 2013

- Provided transportation for customers in and throughout the Baltimore City and County Regions, verified

Customer demographics

- Provided a high quality of customer service within time limits

- Answered multi-line phone system

Administrative Assistant – Baltimore Crisis Response Inc. February 2011 – August 2008

- Maintained and scheduled office equipment repairs

- Mail distribution, email communication and internet research

- Meet and greet visitors, prospective employees and vendors

Program Assistant – House of Ruth, MD November 2005 – February 2008

- Performed duties as Shelter Admissions Screener for hotline counselor for domestic violence victims

- Facilitated conflict resolution for clients. Assigned mediator as needed in partnerships with outside agencies

- Managed front office and collected monthly program fees, aided clients with employment leads and other shelter

resources

Administrative Assistant (Temporary) – Whetstone Company July 2005 – October 2005

- Meet and greet all visitors, vendors, and potential residents

- Cash collection of rent and daily bank deposits

- Screened and routed all calls using a multi-line phone system, generated work orders for apartment units

Switchboard Operator/Administrative Assistant – Federal Express July 2003 – June 2005

- Answered multi-line switchboard successfully

- Administered pre-employment testing

- Performed account receivables, filing

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EDUCATION VOLUNTEER

Paul Laurence Dunbar High School House of Ruth, MD

Major: Medical Office Practice/Business Baltimore, Maryland

Obtained High School Diploma

Baltimore, Maryland

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