Customer Service Manager

Rafat A. Nizami.

**** ***** ****,

Staten Island, NY, 10306 1-718-***-****

OBJECTIVE:

To obtain a position with a range of creative tasks in the field of management. Seeking a challenging position with a growth oriented company, in which I can contribute to its expansion. My background and experience in marketing, Sales Management, and Advertising combined with a strong education enables me to fulfill a Higher management position.

EDUCATION:

Bachelor of Science in Mathematics with Statistics and Physics, Honors Graduate.

EXPERIENCE: RN HOMEIMPROVEMENTS (Current)

2742 Amboy Road

Staten Island,NY 10306

OWNER.

.Supervising operations in Electrical,Plumbing,Carpentry,Purchasing and estimation.Closing contracts and delivering cutomer's satisfaction.

Stop & Shop Supermarket (Nov 2005-Oct 2008)

2754 Hylan Boulevard

Staten Island, NY 10306

Manager:

Provided financial analysis based on information from company’s reports and used this information to develop effective business plans and budgets to ensure store’s financial strength and profitably.

Performed all operations in perishable and non perishable as well as cash management.

Operations include Hiring, Training and Development, Shrink Trax, Book-Keeping, Schedules & Payroll, Budgets and P&L, opening and closing store, computer-assisted ordering, Billing, File Maintenance, Receiving, Production Planning, cost to actual sale analysis, Shrink analysis, Safety, Sanitation, Audits, dealing with outside agencies (Federal, State, City), Community Relations, Employee Relations and resolving union issues and trained in store emergencies.

May 2004 November 2004

TARGET STORES INC.

200 Promenade Blvd.

Bridgewater, NJ 08807

Executive Team Leader:

Directed and supervised store for merchandising and operations guidance. Focused on customer service, human resources and loss prevention issues and controlled expenses.

Effectively communicated with the store and corporate office. Created a teamwork environment to build confidence in team supervisors. Initiated an extensive training program and developed shinning stars.

Implemented and maintained target savings in payroll by analyzing business needs and proper utilization of manpower.

Involved in developing customer loyalty, by initiating extensive customer service program.

Contributed leadership efforts in a 42 million dollar revenue producing store; responsibilities included: total store operations including sales, guest services, safety of guests & team members, and all aspects of the business.

Managed and supervised all softline/hardlines. Merchandise transitioned in a timely manner.

Took active part in store/district assessment program designed to improve and run the stores more efficiently.

Nov. 2001 May 2004

SAMAR SPECIALTY STORES INC.

135 Canal street,

Staten Island, NY 10303

Owner/Partner:

Operated a specialty store with a sales volume of $3.0 M.

Handled all phases of business challenges, including recruitment, training/coaching, buying and merchandising.

Being owner of the enterprise, exposed to many new techniques to enhance customer service, merchandising and its selection.

Nov. 2000 Nov. 2001

CVS PHARMACY MANAGER

1545 forest Ave.

S.I., NY 10302

Oct. 1999 Nov. 2000

RITE AID CORPORATION STORE MANAGER

741 Columbus Ave,

NY, NY 10025

Mar. 1998 Oct 1999.

CONWAY ORGANIZATION LEAD MANAGER

1333 Broadway, 3rd Floor,

NYC, NY 10018.

June. 1987 Mar. 1998

References: Personal and professional references are available upon request.

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