Senior IT Leader

Senior Information Technology Leader

Result focused senior IT leader with proven track record of successes at translating business objectives into IT strategy,

execution and ROI realization in large, medium international corporations and IPO start ups. Excel in leading worldwide

cross functional operation & project management teams with focus on results/performance through quantifiable metrics

and goals management. Led Infrastructure server and network operations as well as user endpoints mgmt (~5000 servers,

50,000PCs). Seasoned manager of international divestitures, merger&acquisition spanning 24 countries serving 10,000

users. Change agent experienced at turning around operation, teams, suppliers, technologies and ensuring continuing

success. Effectively balances workforce demand through Onshore/Offshore models. Skilled at l everaging technology

suppliers to achieve business objectives. Firmed believer in fostering leaders and building win-win relationships.

Fluent in Chinese, Spanish and English and diverse culture background well suited for international corporations.

Core Competencies

Strategic and Tactical IT Business Planning - Merger/Acquisition/Divestitures

Private Cloud Computing (IAAS, PaaS, DBaaS) - Process Improvement/ Best Practice Benchmarking

Onshore/Offshore Sourcing Models and Cost Mgmt - Budget/Actual Cost Mgmt

Strategic Supply Chain Management - Compliance Management

Security Operations/Incident Response - Disaster Planning/Recovery

Leadership (Turn Around, Start Up, Sustaining Success) - Application Performance Mgmt (APM)

IT Operation Mgmt: Application, Data Center, Server, Network, Data Security, Asset, Compliance

Education, Certifications, Public Speaking,Award

• Master of Business Administration (MBA) • Bachelor of Science in Engineering/Electrical

Engineering

University of Houston, Texas, Class of 2007 University Of Pennsylvania, class of 1995

Executive MBA graduated with honors Thesis: WDM Parallel Communication

ITIL PPO v3: Planning, Protection and Optimization - CCIE Written: Cisco Certified Internetworking

Expert

MCSE: Microsoft Certified System Engineer - CCSE: Checkpoint Certified Security Engineer

McAfee Focus Session Speaker: Unleash The Power Of Mcafee ePolicy Ochestrator (>150 attendees)

Microsoft: System Center Operation Manager Best Implementation

ACHIEVEMENTS/EXPERIENCES

Baker Hughes Incorporated 2009 – present

Manager, Capacity Event Services (1 promotion)

Managed 15 direct reports and $3 million annual budget. Successfully shaped and align IT strategies (see below) to

prioritize and address service gaps through enhance existing capabilities (<3months business needs) and aligning new

technology development (6+months business needs) resulting in achieving cost saving objectives, and meeting

business requirements on time and on budget.

SWOT analysis to formulate IT strategies to close service gaps through incremental monthly deliverables ensuring

business value realization along the way

Formulate measurable metrics or activities status to ensure execution follows plan and adjust as needed

Created cross functional synergies by breaking down siloed technology platforms to achieve application and system

life cycles.

Transformed problem plagued Services and ad hoc operations into stable and metric driven operations through

technology and process improvements in a challenging international mobile environment of ~55,000 endpoints

including ~5000 servers, ~35,000 laptops, ~15,000 workstations.

Advise/consult all Infrastructures Director(s) on private cloud computing, server/network asset life cycle,

server/network operational and performance management

Data Center Consolidation Planning

• Advised data center consolidation including but not limited to server to application relationships discovery,

application migration risk management, migration process, system availability/performance/capacity requirements,

security compliance and CMS/CMDB server/app mapping tracking and integration requirements, migration metrics

and post deployment sustaining/maintenance.

• Successfully developed BHI private cloud IAAS and POC DBaaS in preparation for On Premise server

consolidation, server compliance/patch cost avoidance and automated server life cycle management using ITIL

CMS/CMDB.

BHI Private Cloud Computing: Infrastructure As A Service (IAAS), Database As A Service (DBaaS)

• Server Consolidation through streamlined and automated Server Life cycle targeting multi million cost savings

• Drastically reduced server provisioning from 2 weeks to 3 hours leveraging next generation Private Cloud

Computing Automation and achieve global capacity cost mgmt. and elastic demand mgmt.

• Achieving 100% Server Security Compliance/Audit and patch requirement during provisioning achieving

remediation cost avoidance estimated at ~$300K

• Virtual Server Demand and Cost Control/Charge back management

• $200K cost avoidance through ITIL CMS/CMDB automated integration to ensure Asset Management/Tracking

meeting server audit requirement and inventory cost management

• Successfully evangelized IT as Service Offering leveraging IaaS/PaaS/DBaaS building block approach to ensure

quality and cost control and management

• Reduce OS Lifecycle upgrades cost by $147K through Private Cloud automation vs semi-automated legacy server

build process

Application/Infrastructure Performance Management

• Initiated and led IT Application and Infrastructure Performance Monitoring Strategy through service portfolio

SWOT/gap analysis and developed engagement process through PMO, Major Incident process to drive capability

development prioritization.

• Aligning to CIO directive to improve customer satisfaction through metric based user application experience

monitoring matched to system component monitoring. Key Performance Indicator (KPI) facilitates numerical

analysis ensuring consistent success measure and drive effective root cause analysis.

• Spearheaded new technology development in user experience monitoring in addition to application/infrastructure

monitoring and successfully launched SCOM from an unknown platform into BHI de factor standards aligning to

Customer Satisfaction business goal. Won Award winning implementation of MS SCOM from Microsoft.

• Resolved 10 Location User Experience Performance through identification and resolution using tools listed above

in 4 weeks.

• Applied new technology before after change demonstrated in quantifiable and measureable application, network

metrics. Successfully advocated monitoring as part of sustaining operations instead of costly reoccurring problem

management ($120K)

Server Security Compliance/Business Intelligence

• Realized $215KOpEx annual cost savings by switching Compliance/Audit reporting software and still delivered

more capabilities.

• Service gap identification Business Intelligence Capabilities needs leveraging this business requirement to create

• Successful contributed to CIO Sponsored Breakthrough Projects that has board level visibility.

• Server Compliance Business Intelligent Reporting with self service reporting.

• On time on budget Implementation of a new Server Compliance Self Service dashboard/reporting ($120K, ~4600

servers, 1000+ locations,72 DC/member server controls) providing unprecedented visibility and self service

reporting enabling sustaining remediation tracking and maintenance.

IT Endpoint Security Operations

• Part of the Security Incident response team defending against Advanced Persistent Threat (APT).

• Achieving security in layers through new technology deployment applying ITIL best in class “transition to

support” and successful involvement of cross functional teams.

• Achieved $225K annual cost savings by successfully automate 2500 endpoint agent remediation aligning to “Shift

Left” Helpdesk strategy and applying ITIL Continuous Service Improvement best practices.

• Achieved laptop data loss protection preventing loss of Intellectual Property and BHI reputation loss through

deployment of McAfee Endpoint Encryption (~33,000 endpoints) overcoming potentially disruption deployment

issues. Took over and turned around a previous failed project attempt. Changed tactical approach by closely

involving Tier 1&2 Support globally and massive training and deployment scheduling including introducing

encryption life cycle and methodical metric management.

• Endpoint security enhancements through Host Intrusion Prevention (~30,000 endpoints), Site Advisor (~45,000

endpoints), Network Security Platform

• Improved customer satisfaction through automated detection of Virus Scan performance issues by proactively

trigger detection and identification of process/file type causing problems for ~4600 servers cutting down mean time

to resolution from avg 3 days to hours.

Enterprise Network Monitoring

• Improved incident management by reducing 2000 incidents /month through alert tuning, prioritization base on

availability, performance and capacity KPIs.

• POC to demonstrate effective management by exception to cut through the noise and bring focus and help make

the right business decisions

Manager, IT Operations – Data & Voice 2008 – 2009

Manage international network and voice operations with 5 direct reports. Developed key strategic initiatives by aligning

short term tactical requirements with long term business objectives against CapEx & OpEx forecasting.Efforts ensure an

immediate return on investment translating to reduction in SG&A.

• Formulated strategy that produced $250K in OpEx saving within 10 months.

• Realigned CapEx stand alone projects into beginning phases of next generation technologies meeting current

needs while paving the way for future cost savings,productivity & enhancements.

• Ensured revenue flow during hurricane season with Vessel Fleet Voice Disaster Recovery VOIP project (ROI in

1.3 years) making possible new features & future cost savings.

• Safeguard revenue generation by improving network monitoring capability to ensure up time.

• Faster new office setup through improvement & standardization to reduce cycle time.

• Adopt quickly: Acting as Director of IT Ops in executing disaster recovery plan 3 months into new position

during Hurricane Ike. Remote sites experienced 0 downtime. Enabled company to secure offshore revenue while

competitors struggled to get back on line.

• Streamlined workflows such as on call matrix, escalation and monitoring resulting in uptime improvement from

96% to 99.9%.

GENERAL ELECTRIC, Oil&Gas 2004 – 2008

Principal Network Engineer (2 promotions) 2005-2008

Reporting to the CIO responsible for Infrastructure Operations for 10,000 users population managing 12 multi-national

indirect reports in a matrix organization. Spearheaded 4 Divestitures, M&A in 5 years.

Vetco International Divestment from ABB Oil & Gas

• Successfully spearheaded green field strategic planning, design, migration of new Global MPLS/IP Network

consist of 10,000 users spanning 86 locations and 27 countries from legacy hub/spoke network topology to state

of art MPLS network.

• Completed on time (1 year) and on budget ($3.5mil) while meeting business security separation requirements.

• 0 incident migration of all 3 key hub site migration and 0 major incidents reported for all branch offices.

• Effectively managed and consolidated 12 region/silo multi-nationals from ABB Corporate Network into (1) global

network and (1) Server team.

• Effective supply chain life cycle management from RFI, RFP, contract negotiation, selection and complete

deployment of a $3.5mil strategic partnership (Britisih Telelcom/formerly Infonet) to consolidate global disparate

LAN networks meeting centralized common services key business objectives.

GE/Vetco Gray(VG) and Hyril Integration, Merger/Acquisition

• Drove and won acceptance on proposed Infrastructure integration plan over GE’s original plan by including

business process impact, timely delivery of critical application to users through incremental availability, cross

functional coordination and supply chain consolidation.

• Ensured Discovery phase of integration is bi-direcitonal and identified best of breed systems based on business

criteria such as delivery time, budget, functionality, billing models, user impact& others.

• Performed gap analysis to formulate short term tactical and long term strategic integration initiatives such as cost

reduction, billing models, functionality/productivity enhancements and standardization.

• Immediate availability of critical application to select user groups on day 5 after closings while meeting SOX

compliance.

• Motivated and focused teams on both sides on tasks at hand instead of peripheral distractions.

• Post Integration Transfer To Operations ensures strategic as well as tactical plans are transferred.

• Ensured business continuity by coordinating and aligning disparate cross functional business, application and

infrastructure M&A initiatives into a well orchestrated unified project plan.

• Secured funding and delivered $1.5mil network equipment in 5 months including end of year holidays to 24

countries on time and on budget.

• Re-engineered and optimized process/procedures resulted in 30% faster deployment to meet application delivery

deadlines.

• Authored and proposed Integration Process Template at GE.

Vetco International Divestment from ABB

• Exceeded expectations by completing Infrastructure (800+ network&300+servers) without the user base ever

noticing the change from ABB legacy system to brand new infrastructure.

• Spearheaded strategic planning, migration and deployment of new Corporate MPLS Network from hub/spoke and

consolidated to single forest/multi-domain Active Directory from 23 NT domains for 10,000 users while meeting

security separation requirements. Completed on time-1yr & on budget.

• Effectively managed, directed and coordinated with multi-national teams from ABB Corporate Network, external

MPLS WAN vendor and previously independently operated Vetco multi-national staff to an on time and on budget

network migration of 82 sites & spanning 24 countries.

• Proven effective supply chain life cycle management from RFI, RFP, contract negotiation, selection to

deployment of $3.5mil strategic partnership to consolidate global disparate LAN networks and centralized

common services.

ABB VETCO GRAY 2002 – 2004

Senior System Administrator

• Achieving Operational Excellence and methodical Project Management : reduced operational cost through

application of appropriate technologies.

• Led Disaster Recovery Project to bring consistency in system installation/configuration.

EnronOnLine, Enron Corp,

Senior Engineer 2000 –2002

Designed/tested the multi-million dollar next generation of EnronOnLine data network to meet the growth, disaster

recovery and security requirements.

• Develop/Evaluate Bandwidth Trading Models. Completed models allowing multiple carriers/companies to acquire

& release bandwidth based on cost, latency & ip prefixes using PBR, route reflectors in a multi-exit transit

BGP4/MPLS network.

NAVISITE, formerly Interliant, Inc 1995 –2000

Networking Staff Engineer (2 Promotions)

• Spearheaded strategic planning, implementation and the evolution of the data center which generated

approximately $5 million dollars in annual revenue. Worked extensively with customers, internal departments,

management, providers & equipment vendors to meet company objectives.

• Negotiated business partnerships branding Interliant service with wireless providers ARDIS, BellSouth and GTE.

Special Recognitions/Awards

• 2012 McAfee Focus Speaker: Unleash The Power Of Mcafee ePolicy Ochestrator ~150 attendees

• BHI CIO Award

• Microsoft: System Center Operation Manager Best Implementation

Employment History

Baker Hughes ($24 billion) 2009-present 1 promotion

Global Industries ($1 billion) 2008-2009

General Electric ($260 billion) 2007-2008

Vetco International (GE acquired O&G) ($1.9billion) 2004-2007 2 promotions

ABB Group (divested O&G) ($0.9 billion) 2002-2004 1 promotion

Enron Corp 2000-2002

Navisite formerly Interliant (IPO AppSvcProv) 1995-2000 2 promotions

References

CIO, Directors, Managers, direct reports etc. references available upon request.

Technology Suppliers references

Microsoft, McAfee, CA Technologies, NEC, Cisco

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