Field Supporr Technician

Francisco L. Alfonso Jr.

*** *.******* ****** ***********, NJ 07621 551-***-**** **********@*****.***

To secure a position utilizing both technical and operational skills in multi-platform computer operations to contribute to the growth and development of the company

• Over 15 years of computer technical experience.

• A+ Certified Technician. Troubleshooting of both hardware and software.

• Installation and configuring of operating systems and applications.

• Maintain and troubleshoot various kinds of PCs, Servers and Printers.

PROFESSIONAL EXPERIENCE

Sharp Electronic Corporation – Mahwah, NJ (Aug. 2009 – June.2013)

Field Support Technician

• Support clients Printer and Copier hardware problems.

• Assist with on-sites local vendor and technicians when needed.

• Handle on-site inventory of spare parts.

Design Strategy Corporation, NY, NY (Nov.2007 – 2009)

Hardware Support Technician at Bear Stearns, NYC

• Support clients PC and Printer hardware problems.

• Assist with on-sites local technicians when needed.

• Establish and maintain working relationship with numerous technical and personnel at client sites.

• Solve numerous problems in everyday work which required quick and efficient troubleshooting.

EIA (Electronic Interface Association) NY, NY (2005-2007)

Field Service Engineer at NYCHA (New York Housing Authority)

• Troubleshoot hardware and software support on Dell PCs and printers.

• Administered CHAS wireless systems configured and troubleshoot.

• Assist with on-sites local vendor and technicians when needed.

• Installed wireless access point to client sites and analyze the network.

Halifax Corporation (Consulting Firm), Alexandria, VA (2003-2005)

Field Service Engineer at Federated Support Group, NYC

• Work independently as a Service Engineer covering Federated Account (Macys and Bloomingdales) in New York City.

• Support their hardware side 24x7x365; 4 hours response 24 hours to fix.

• Handle on-site inventory of spare parts.

• Repair, install, support and maintain various types of Server such as Dell PowerEdge 4200-4600, Compaq Proliant 4500-8000 and IBM Netfinity 5000. Break/Fix of all the hardware on these servers.

• Troubleshoot hardware and software support on IBM, Compaq and Dell PCs, laptops, and printers.

• Troubleshoot and Maintain HP’s printer, Lexmark/ IBM laser printer like Optra T 4059/4069-XXX printer family.

• Perform hardware installations on new rollouts or when configuration is being changed.

• Assist with on-sites local technician when needed.

Delta Computech Inc., Teterboro, NJ (1999 – 2003)

PC and Laptop Technician Level 2 at Merrill Lynch and Deloitte & Touche, NY

• Work independently covering client base site account.

• Repair, install, support and maintain various types of Server such as Dell PowerEdge 4200-4600, Compaq Proliant 4500-8000 and IBM Netfinity 5000. Break/Fix of all the hardware on these servers.

• Troubleshoot and Maintain HP’s printer, Lexmark/ IBM laser printer like Optra T 4059/4069-XXX printer family.

• Support both hardware and software problems.

• Handle on-site inventory of spare parts.

Education

Chubb Institute – Parsippany, NJ (1998)

Computer Technical Support

Certification

MCP – Windows 2000 Professional

Comptia A+ - Hardware and Software Certified Technician

Comptia Network+ - Network Certified Technician

Comptia PDI+ - Printer Documents Imaging Certified Technician

Dell Certified – Server, Workstation, Laptop, Printers

HP Certified – Server, Workstation, Laptop, Printers

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