Customer Service Engineer

Anthony Amodeo [pic]

Bardonia, NY *****

845-***-**** **************@*****.***

IT Professional and trained computer technician with demonstrated ability

to integrate communication skills, field support experience, and related

education to exceed technical, business, customer requirements, and overall

company goals. A+, MCP, Dell and Lexmark printer certified. Committed and

motivated employee focused on the success of the team, the solutions, the

company, and its values, while maintaining individual success.

TECHNICAL SKILLS

. Windows NT4.0/2000/XP/7

. Microsoft Office

. Hardware/Software installation

. Network protocols and standards

. Microsoft networking

. Desktop systems

. Set-up users

. Install, configure, upgrade and troubleshoot vendor neutral systems

. Component repair

. OS Fundamentals

. Perform post installation configuration

. Troubleshooting

. TCP/IP

. LAN/WAN

. Preventative system maintenance and support

. Install and configure client operating systems

. Understanding of development, networking, security and business concepts

. Diagnosing software and hardware problems

TECHNICAL TRAINING AND CERTIFICATIONS

New Horizons Computer Learning Centers, Durham, NC

Current certification: CompTIA A+

Additional certifications upon completion: CompTIA Network+, MCTS: Windows

7 Configuration, MCTS: Windows Server 2008 Network Infrastructure

Configuration, and MCTS: Windows Server 2008 Active Directory Domain

Services

Dell

Dell Foundation Portables Certified and Dell Foundation Desktops Certified

(2013)

UNISYS / Lexmark

Lexmark Certified (Laser Printers 2013)

Computer Training Academy

Microsoft MCP (Networking Essentials)

WORK EXPERIENCE

Worldwide TechServices, RTP, NC

2013 - present

Field Service Technician

Presently upgrading Win. XP to Win. 7, end user data migration, PC and

laptop configuration and deployment, mapping network drives and printers at

Black & Veatch Engineering.

Symco Group, Buford, GA

2007 - 2011

Onsite Field Engineer (Field Service Technician)

. Completed a List Proficiency program that improved customer service

listening skills

. Troubleshot and maintained UNISYS NDP250/500/600,NDP2000 document

processors at Citibank

. Provided same day and four hour service on Dell PCs

. Monitored multi-vendor servers

. Performed hardware and software maintenance on Unisys and Dell Blade

servers and EMC multi disk storage devices

Anthony Amodeo Page 2

Unisys Corporation, White Plains, NY

1999 - 2007

Field Engineer / Client Infrastructure Representative

. Installed PCs for new users, including data migration, mapping drives,

configuring local and network printers, loading software and configuring

e-mail

. Installed and tested network equipment for Cisco, Bell Canada and British

Telecom

. Partnered with customer technical teams to ensure functionality and

connectivity in preparation for service activation

. Provided warranty support for multiple PC manufacturers.

. Collaborated with technical support groups in evaluating performance

problems, and executed repairs and parts installations

. Ensured service level agreements (SLAs) were met

. Provided same-day field service on Unisys system peripherals, including

tape drives and system printers

. Mentored a recently trained field service engineer that provided

additional support for service calls

. Maintained SLAs for Unisys Corp. contracted clients, which resulted in

increased customer satisfaction metrics

. Managed a variety of service calls from Unisys contracted customers and

Laptop/PC Warranty Customers in major metropolitan area, Handling service

calls at customer sites and home offices

. Evaluated work assignments and determined most efficient call plan to

control labor and expense costs while maintaining customer satisfaction

. Provided end-user hardware and software support to contracted clients,

including: Countrywide Finance, Cadbury and Verizon

. Analyzed computer system hardware malfunctions using diagnostic

procedures, technical manuals and schematics. Performed test and

verification procedures to verify the completed repairs

Contact this candidate