Customer Service Sales

COURTNEY ROSE

**** *** ****** **** ****: 731-***-****

Jackson, TN 38305 Email: ***********@*****.***

OBJECTIVE

Seeking a full-time entry-level position where I can utilize my technical knowledge and skills for

continuous improvement to enhance the overall operations of the organization.

EDUCATION

Tennessee College of Applied Technology

Area of Study: Industrial Electrician/Apprentice Class I

Completion Date: April 2013

RELEVANT COURSE WORK

• Programmable Logic Controllers (Allen Bradley)

• Electric Motors and Control Systems

• AC/DC Principles

• Pneumatic Controls

• Hydraulics

• Troubleshooting

• Conduit Bending

• Software

• Residential Wiring

• Technical Math

SPECIAL SKILLS

• Ability to communicate with all levels of the organization

• Skilled in performing basic electrical repairs

• Knowledge of systems and tools needed to perform a tasks

• Demonstrated ability to determine causes of errors and good resolution judgment

• Ability to communicate technical information effectively

• Excellent diagnostic abilities

• Sound knowledge of reading blueprints and other manuals

• Proven ability to detect problems and perform troubleshooting procedures

• Ability to handle precision machines and material handling equipment

• Thorough knowledge of safety precautions

COURTNEY ROSE Resume page 2

WORK HISTORY

Merriweather Quality Pallets: Pallet Technician February 2004 to Present

• Retrieve supplies and materials by studying specifications

• Secure pallets on truck and move pallet to appropriate production location

• Maintain inventory in production area by anticipating and tracking usage

• Monitor inventory by reporting discrepancies

• Clear production area by securing and moving finished pallets, moving empty pallets

• Document actions by logging movement of supplies, materials, and finished goods

• Maintain safe work environment

• Follow operational standards and procedures while complying with legal regulations

• Perform preventive maintenance on forklift and other machines

• Update job knowledge by participating in educational opportunities

APRIA Healthcare: Customer Inquiry Representative May 2012 to January 2014

• Verify insurance information for accuracy and completeness

• Resolve customer discrepancies

• Obtain clinical information needed for order processing or reimbursement

• Ensure proper selection of information online to ensure timely delivery and appropriate

revenue recognition for order

• Maintain appropriate documentation received with order and conducts follow-up as

applicable

• Demonstrate professional etiquette and courtesy when interfacing with customers

• Resolve patient/customer complaints by identifying problems and coordinating appropriate

corrective action

• Comply with and adheres to all regulatory compliance areas, policies and procedures, and

"best practices"

• Perform other related duties as directed by supervisor.

Best Buy: Sales Consultant (Part-Time) June 2012 to February 2013

• Provide quality customer service

• Direct front line cashiers

SOFTWARE SKILLS

Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access

REFERENCES

Professional references available upon request

Contact this candidate