KAREN BROACH

*** ******** ***** • Mansfield, Ohio 44907

419-***-****• acd93r@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Bookmasters Publishing Co, Ashland, Ohio • 2011-Current

Comprehensive Book Publishing company offering printing, manufacturing, distribution

Sales Operations Manager/Project Manager

Supervise and direct a team responsible for increasing efficiency and effectiveness of title dissemination, special markets

efforts and operational tasks, as well as collaborate on the development of seasonal catalogs. Deal with most day-to-day

operations that include analyzing processes & procedures, fielding systems issues, and forming strategic direction for growing

Special Market sales. As the liaison between Sales Operations, company executives and all other departments; corporate

programs and initiatives are streamlined, and provided up-to-date information as it relates to each department. Responsible for

all aspects of sales operations for Distribution Services ensuring the attainment of company sales goals by providing sales

support to VP’s of Sales, and works on establishing and maintaining relationships with trading partners and book buyers.

Responsible for evaluating sales strategies, departmental structure, and ingestion & movement of book titles into & out of the

company.

STARTEK, Mansfield, Ohio • 2008-2010

Leading provider of business process outsourcing, technical and product support, customer care and loyalty solutions.

Training Manager – AT&T Wireless Business Customers

Served as a key member of StarTek’s management team tasked with guiding and supporting the strategic direction of the

company. Interacted regularly with AT&T to identify and align their needs and requirements with high-quality technical support

services and solutions. Instructed call center employees on how to deliver exceptional customer service and effectively support

AT&T products and services. Monitored and evaluated staff performance to implement training programs that effectively

addressed their learning and development needs. Built, trained and managed a team of up to 20 trainers, supervisors and

quality assurance specialists tasked with ensuring compliance with training procedures, performance standards and service

level agreements. Reported to AT&T and StarTek management teams on a regular basis.

FLEXICOM WIRELESS, Columbus, Ohio • 2004-2008 • CHOiZ Wireless, Westerville, Ohio • 2010

Premium retailer for Verizon Wireless that provides merchandise sales, payment and technical support services.

District Manager / Trainer for Flexicom Wireless

Oversaw the day-to-day operations of 15 retail stores located throughout Ohio to ensure compliance with Flexicom Wireless’

business goals and revenue objectives. Developed training programs, manuals and learning materials for new hires at both the

sales representative and storeowner levels. Communicated new information, processes and/or business changes to all stores

within the district. Monitored and evaluated store performance and productivity, which involved auditing all inventory control

functions and computerized transactions to identify areas needing improvement. Created training specific to the learning and

development needs of each store location’s staff members. Provided ongoing B2B sales support to all retail sites while serving

as liaison to management teams.

Consultant for CHOiZ Wireless

Provide services that research current processes and procedures to create a more streamlined way of aligning business

practices. Communicate updated course of actions to sales representatives, office managers and leadership for receiving and

inputting new inventory and accepting and swapping returned or exchanged merchandise. Audits store practices and

paperwork processing at various CHOiZ locations. Communicate discoveries of the day-to-day practices and productivity to

company management.

Résumé

KAREN BROACH • Page 2 • acd93r@r.postjobfree.com

FREY SCIENTIFIC, Mansfield, Ohio • 1997-2004

Leading provider of Pre K-12 science supplies, equipment and lab furniture.

Brand & Product Development Manager

Managed Frey Elements, the company’s line of scientific equipment and supplies for elementary schools. Conducted market

research and organized focus groups to identify and align the needs and requirements of K-12 grade teachers with appropriate

science education products. Led and supervised a purchasing agent, vendor manager, graphics designer and administrative

assistant tasked with selecting and procuring competitively-priced science education products from vendors in addition to

incorporating them in all sales support, marketing and training materials. Coordinated the development of the Frey Elements

catalog, which involved defining product-pricing strategies and the annual catalog production budget. Collaborated with

vendors to plan, develop and execute promotional and spiff programs. Partnered with experienced teachers to develop science

curriculums and support kits that complied with National Science Standards. Trained sales representatives and provided

technical support to customers on all the education products contained in the Frey Elements catalog.

High School Science Lead Teacher, Ohio & New Mexico • 1988-1997

Life Science, Biology, Advanced Biology, Science Lead Teacher, Family Counseling (Behavioral & Addictive Issues)

High School Biological/Anatomy & Physiology Science Lead Teacher

Taught High School Biology, Advanced Biology, Anatomy and Physiology at the high school level for 9 years. Established solid

science programs with hands-on and self-discovery opportunities for students from grades 10 through 12. Classes challenged

students from genetics to dissection. Anatomy and Physiology students experienced a variety of experiences that enhanced

their knowledge of the workings of the human body including dissection.

New Mexico 1988-1995

Grace Christian Indian School has since closed. The kids were merged into the local public school in the year

1998.

Ohio 1995-1997

St. Peter’s High School under Principal Tressa Reith

Career Note: Additional employment history includes sales representative for Menards, Kelly’s Propane Customer Service

Representative, an American Red Cross Instructor, Emergency Medical Technician (EMT) at Lybrook Ambulance Service

EDUCATION

Bachelor of Science in Secondary Education

Specialization in Health, Science & Coaching

Ohio University, Athens, Ohio

Emergency Medical Technician (EMT) Certification

State of New Mexico, Red River, New Mexico

Basic First Aid & CPR Instructor

American Red Cross, Mansfield, Ohio

References

Bookmasters: Violeta Chinni, Manager 419-***-****

Verizon/Flexicom Wireless: Anissa Burdett 614-***-****

Woodville Grace Brethren Church: Pastor Ron Smals 567-***-****

Résumé

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