Human Resource Resources

Paula Ramsey

281-***-**** (cell) Houston, TX *****.*.******@*****.***

http://www.linkedin.com/in/paularamsey

PROFILE

Human Resource Business Partner

Human Resource Management and Employee Relations

Deeply accomplished Senior Human Resource Executive with demonstrated success executing for the full range of HR services to the

business including staffing, compensation, benefits, employee training and development, employee and labor relations, and policy

administration. Expertise lies in change management, due diligence, management integration, continuous process improvement,

multicultural differences and shifting demographics, HR Process Re engineering, labor strategy & employee capability leadership, benefit

cost containment, team building, executive alignment, union avoidance, leave administration compliance, international management,

governmental compensation regulations, succession planning & talent identification, performance management, and recruitment. Proven

ability to lead employee surveys, focus groups, and other feedback methods to identify work environment trends and improvement

opportunities as while as recommending strategies for improving employee engagement and retention. Extensive experience in

communicating with all levels of the organization such as executives, upper management, lower management and employees. Strategic

visionary who can challenge the status quo through innovative thought, leadership and application of industry specific solutions. Excellent

analytical and problem solving skills.

CORE COMPETENCIES

Employee Engagement Surveys Investigations/Forensic

• • •

Benefit Programs Management

Diversity/Inclusion Organizational Development/Change HR Audits/Needs Assessments

• • •

Globalization Management Budget Development/Management Mergers /Acquisitions

• • •

Human Resource (IT) Training/Development

•

• •

Payroll and Employee Benefits

Policies/Procedures/Forms Development

•

Strategic Staffing Conflict Resolution

• •

Collaborative Innovation Management

•

HR People Plan Annual Process Management

• •

HR TECHNICAL SKILLS & APPLICATIONS

PeopleSoft HRMS – Human Resources, Base Benefits, Time and Labor & Payroll Interface; ADP HRB;

Microsoft Suite – Word, Outlook, Excel (Data Modeling & Vlookup), Access, PowerPoint; Harvard Graphics; Financial Reporting

Systems – PeopleSoft Financials, QuickBooks, SAP, Ceridian & ADP Payroll

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Executed the Framework of an Employee Handbook. Coordinated with several department heads and internal officers to develop a

handbook of policies and procedures that aligned HR objectives with business objectives. IMPACT: Created structure for managers and

employees to provide consistent business and employment practices; improved employee engagement and morale

Created Curriculum Alignment to bridge communication gaps throughout the organization. Identified

opportunities to improve manager and employer relations. Collaborated with managers to determine expectations for work rules. Defined

and explained benefit programs to employees including the cost impact of those benefit

IMPACT: Decreased employee relations issues; reduced complaints; streamlined operations

Implemented Employee Branding Tactics Developed the Fundamentals of an Employee Benefit Program throughout the

Enterprise. Negotiated and gathered guidelines and requirements for the program. Developed communication materials to explain and

inform employees about plans and any changes if any. IMPACT: Maintained regulatory compliance; reduced cost; lowered the employee

turnover rate

Established Employee Engagement Surveys that unlocked Employee Potential to Drive High Employee Performance.

Conducted Surveys to assess employee engagement, identify successes, and identify areas of improvement and design interventions.

Coordinated with subject matter experts (SMEs) for feedback. Analyzed results over time and across departments, locations and levels.

IMPACT: Reduced turnover, improved efficiencies and productivity among employees across the organizations.

Development and Implementation of PeopleSoft and ADP HRB. Collaborated and developed HRIS software, development and

implementation of training for management and administrative staff on HRIS software. IMPACT: Streamlined approval process for

management, reporting and analysis of employment and benefits data

Subject Matter Expert (SME) for Policy and Procedures. Reviewed and interpreted guideline objectives and criteria used for

measuring levels of competence for each component of a given procedure. Recommended updates. Ensured compliance with all company

formatting, staffing, and presentation requirements. IMPACT: Improved the organization's ethical climate

EDUCATION

Bachelor of Science Program, Management of Human Resources,

Southern Nazarene University

Paula Ramsey

281-***-**** (cell) Page 2 *****.*.******@*****.***

PROFESSIONAL EXPERIENCE

CLEAN HARBORS, Deer Park, TX 2009 – 2014

Provides hazardous waste disposal, emergency response, lab chemical packing, recycling, household hazardous waste and vacuum

services

Human Resources Manager/Business Partner

• Responsible for overseeing the planning, development, implementation and administration of the company’s human resources

strategies and programs, including succession planning, compensation and benefits, talent acquisition, employee retention strategies,

employee and leadership development, HRM systems development and employee relations.

Coordinated and facilitated monthly Personnel Development Committee meetings.

•

Educated and supported management in understanding and complying with state and federal employment/labor laws and regulations.

•

This includes translating corporate guidelines and resolving disconnects around local policy and practice.

Managed Performance Assessment and Pay Determination for client groups including analysis, facilitating sessions and education.

•

Established long range human resource strategies and practices in support of meeting specific business objectives.

•

• Worked closely with the executive team to develop and execute human resource strategies and processes that effectively meet,

support and enhance business objectives.

• Drove and influenced talent assessment, performance management and employee development process throughout the company to

ensure the long term growth and sustainability of the organization.

• Implemented and maintained an effective succession plan, including management development and employee career path programs

appropriate for long term growth of the business.

Maintained a long term, big picture view, foreseeing obstacles and opportunities and generating innovative ideas and solutions.

•

Influenced opportunities for diversity, synergy and integration across all functions.

•

Developed and utilized metrics to determine HR impact/value.

•

Maintained open communications with all levels of executives to assess the needs of their departments and help them accomplish

•

business objectives by recommending human resource solutions and measures.

• Owned and drove the design and management of competitive benefits, compensation and workforce planning strategies for all levels of

employees ensuring these programs enhance the company’s abilities to meet objectives and attract and retain a skilled, diverse and

effective workforce.

CAT TECH, Pasadena, TX 2007 – 2009 An international full-service catalyst

handling company for refineries and chemical & petrochemical companies

Director Human Resources

• Senior member of management team that included Corporate Human Resources, Employee Relations, Benefits Program negotiations and

implementation, union negotiations in Canada, and payroll for approximately 350 employee with in North American and International.

• Areas of responsibility included communications and implementation of company policies (developed a pocket size employee handbook),

training for management to develop their leadership skills, employee relations issues, and conducted internal investigations as needed.

• Provided guidance and implementation of Human Resource, Employee Benefits and payroll laws and regulations as they pertained to the

Company.

• Training responsibilities included development and implementation of training programs that targeted management, supervision,

administrative and field employees, on various policies and procedures and software.

HOME DEPOT, Houston, TX 2005 – 2007

An American retailer of home improvement and construction products and services.

Human Resource Manager

• Areas of responsibility included recruiting, communication and implementation of company policies, training for management, and

supervision of employees on personnel issues, employment activities, and company software applications.

Provided guidance and implementation for AAP, ADA, EEO, OFCCP, FMLA, OSHA and unemployment compliance programs.

•

Investigated and responded to employee complaints.

•

VEOLIA ENVIRONMENTAL SERVICES (Onyx Industrial Services), Houston, TX 1994 – 2005

A publicly owned company with over 150 years of experience delivering sustainable environmental solutions in (3) complementary areas –

water solutions, waste services and energy management.

Human Resources Director (2000 2005)

• Senior member of management that included Corporate Human Resource, Payroll and Employee Benefits responsibility for over 3000

employees within the United States and Canada.

Areas of responsibility included communication and implementation of company policies, training for management, supervision and

•

employees on personnel issues, employment activities, and company software applications.

Provided guidance and implementation for AAP, ADA, EEO, COBRA, ERISA, FMLA and unemployment compliance programs.

•

Paula Ramsey

281-***-**** (cell) Page 3 *****.*.******@*****.***

PROFESSIONAL EXPERIENCE

Responsibilities also included recruiting for management positions, employee relocation programs,

•

compensation programs, and turnover ratios.

Investigated and responded to employee complaints.

•

Benefit Programs Management included health, dental, life, vision, 401(k), disability, flex spending accounts, and 529 College savings

•

programs, for all levels of employees.

Payroll responsibilities involved overseeing the payroll for the United States and Canada. Training responsibilities included

•

development and implementation of training programs that targeted management, supervision, administrative and field employees, on

various policies and procedures, company software programs, and benefit awareness.

Participated as a Senior Project Manager on the implementation of PeopleSoft HRMS software for the organization. Included set up

•

and customization of software, development and implementation of training end users, and continued functional support.

Human Resource Manager (1996 2000)

Human Resource Generalist (1994 1996)

PROFESSIONAL DEVELOPMENT

Affiliation & Certification

Society of Human Resource Management

Houston Human Resource Management

Bay Area Human Resource management

SHRM Generalist Certification

Certification Programs

Sexual Harassment Avoidance Training to all levels of employees

Equal Employment and Affirmative Action training for Management and Supervisors

American with Disability Act information training for Management and Supervisors

various other internal training programs.

Training and Development

Leadership, Teambuilding and Culture Change by Sean Delaney Leadership Consulting Group

Conducting Internal Investigations by McKenna & Cuneo, LLP

Dale Carnegie, Management techniques

Life Underwriters Training Council Life Insurance and Compensation

American College Life Insurance and Compensation

Contact this candidate