Customer Service Manager

Mohammed Faizal Hassan

*** ****** ***** ***

San Jose, Ca 95116

Cell: 408-***-****

Email: acd91f@r.postjobfree.com

CAREER GOAL:

Seeking a challenging position in a dynamic company where my previous experience and

qualifications can be fully utilized into a full time career.

QUALIFICATIONS:

* Excellent customer service; professional and positive attitude

* Strong organizational and Time Management skills

* Works well with or without supervision

* Punctual, dependable, and self motivated

* High degree of personal integrity and professionalism

* Payroll literate: ADP and Paychex payroll systems; knowledge of Kronos

* Class A license

EXPERIENCE:

1/13 - 3/14 Dedicated Delivery Professionals (DDP)

Delivery Driver

- deliver products on pallets to customers/businesses using company truck

- deliveries ran from Fresno, Sacramento, East bay, Bay area

- experience with hand truck, lift gate, and pallet jack daily

- pick up pallets daily returning from route

7/2008 – 12/12 Little Cubby Daycare

Co-Owner

- Licensed Daycare

- Provide learning environment for kids

- Work with kids from the ages of infants to school age

- Prepare food for children and prepare activities daily

4/07 – 5/09 Automatic Data Processing (ADP)

Client Support Specialist

- Work with fellow ADP colleagues in a service center environment to answer questions received

from an ADP client regarding Payroll and HR products. Investigate, research, and analyze and

resolve simple to highly complex problems for clients.

-Educate clients regarding ADP products.

-Follow-up with clients to ensure they were satisfied with the service received.

-Develop and maintain effective ADP/client relationships and work to ensure the client has a

meaningful and positive experience when speaking with an ADP representative.

8/05 – 4/07 RITE AID

Assistant Manager

- Order products + merchandise

- Pay invoices / office duties

- Merchandise the store / Warehouse Stocker

- Opening and closing duties

12/01 - 11/04 QUEST DISCOVERY SERVICES

Human Resources Administrator / Registered Process Server

- Oversees 200 + employees

- Handle all aspects of HR (New Hire/Payroll/etc.)

- Run company benefits (Medical/Dental/Flex Spending/Aflac/etc.)

- Handle employee concerns/issues daily

- Perform Customer Service

- Court runner (file legal documents on behalf of clients)

- Assisted with warehouse and driving company vehicle for deliveries daily

08/01 - 12/01 QUEST DISCOVERY SERVICES

Collections clerk

- Provide customer service and collect on delinquent accounts

10/00 - 08/01 RITE AID

Shift Supervisor

- Open and close store / key holder

- Cashier / Warehouse Stocker

- Responsible and manage 6+ employees’ daily

03/00 - 10/00 ROSS DEPARTMENT STORE

Area Supervisor

- Open and close store / key holder

- Cashier / Warehouse Stocker

- Responsible and manage 4+ employees’ daily

10/01/97 - 03/01/00 KMART

Department Manager

- Supervise & manage Men’s Department

- Train and mentor employees

- Cashier / Warehouse Stocker

- Responsible and manage 2+ employees’ daily

EDUCATION:

2002 - 2004 – Evergreen Valley College

1994 - 1997 - Graduated from Andrew Hill High School

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