Customer Service Representative
Resume:
D ar r ia Monique Winfrey
**** ***** ***** *** *. I ndianapolis, I n 46205
d ar r ********@*****.***
Objectives
Seeking a position in Customer Service where my experience will be further developed and
u tilized.
Experience
*Receptionist 02/2009- 01/2014
K im’s Daycare 3102 N. Temple Ave. Indianapolis, I N 46218 317-***-****
I was organizing and scheduling child care visits, marketing and taking payments on a
daily basis, making deposits, book keeping. I filed data entry, clerical, email and dealt with
customers needs in regards to their children or the child care facility. I was copying
paperwork, faxing, processing staff paychecks, accepting and distributing mail and ordering
supplies. Used my communication skills to greet parents and children I also assisted in
coordinating academy events.
* Cash Reimbursement /Cash Poster 09/2008 – 12/2008
St. Vincent Health 13500 N. Meridian St. 46260 Carmel, I N 317-***-****
I worked in the cash reimbursement department. I would prep the claims/denial, file, coded,
p lace the data in the system. I would process the in the system to the insurance companies,
adjusted the dollar amounts based off if the patient would have to pay or if the insurance
would cover the invoice too.
* Customer Service Representative 08/2007 - 09/ 2008
AT&T 220 Meridian St. Indianapolis, I N 46202 317-***-****
I was a customer assistant for the internet department. I helped t roubleshoot issues dealing
w ith internet (DSL) for first t ime or current customer on a daily basis. I took inbound calls
to resolve and walk the customer through the self - installation ki t, or to answer any they
would have about their computer or internet too.
* Claims Specialist 11/2005 – 07/2007
Rural Metro Ambulance 3450 Developer Rd. Indianapolis, In46227 317-***-****
I would prep the claims, filed, coded, sorted the denials, entered denials into the system,
and mailed claims/denials.
Skills
Customer service experience, making inbound and out bound as a call center
representative, clerical, filing, sorting, prepping claims/denials, data entry, posting
denials into the system, mailing denials/claims to different insurance companies.
Education
* Arlington H igh School
08/1999 – 06/2003
General Studies High School Diploma
* Ivy Tech Community College
01/2010 – 04/2011
Medical Assistant
* Har r ison College
01/2012 – 07/2012
Medical Office Assistant
References
Jessica Smith
5842 Brookville Lake Dr. Indianapolis, In 46254
(317) -698-7659
Megan Moore
4637 Santa Cruise Dr. Indianapolis, In 46268
Br iana Fitzgerald
3131 N. Temple Ave. Indianapolis, In 46218
Contact this candidate