Active Directory Engineer

Reginald Johnson II

404-***-**** ****************@*****.*** 390 17th St, Unit 4017 Atlanta, GA 30363

SUMMARY OF QUALIFICATIONS

Offering advanced skills and a record of consistent high quality performance in systems and network

administration, configuration, hardware/software support, and problem resolution activities. Quality-focused

IT professional with several industry certifications and 10+ years of experience as a Systems Administrator

and Software/Hardware Support Specialist. Proven ability to create and deliver solutions that meet corporate

objectives tied to business and technology performance. Comfortable operating in a wide range of platforms

and environments. Effective communicator; able to explain complex processes in easy-to-understand terms

to end users. Skilled in proactive identification and resolution of critical systems/network issues.

CORE COMPETENCIES

Testing & Troubleshooting Application Administration New & Emerging Technologies

Systems Upgrades User Training & Support Tools Problem Identification/Analysis

Network Connectivity Issues Client Needs Fulfillment Business Process Optimization

TECHNOLOGY SUMMARY

SOFTWARE: MS Office Suite, Symantec Ghost Drive Imaging (OS Deployment via

virtual hard drive), MDT server, MS Project 2003, McAfee ePolicy Orchestrator 4.0, Virus

Protection 8.5i, Microsoft IE browser 6.0/7.0/8.0, VB scripting (Administrative Scripting),

Autolt, Active Directory Management/Group Policy Objects (NetlQ DRA/GPA), Windows

Installer/MSI, HP Service Manager, MS SysPrep, .Net Framework, Microsoft ClickOnce.

Marval, Pega-Swan, EIC, Interactive Recorder Client, Clips, G.U.I.D.O., TSYS, FDR,

Goldmine, Altiris, Windows 2000/XP/Vista/Windows 7, Microsoft Exchange Server,

Lotus Notes Sametime, Fiberlink VPN, Cisco VPN, Nortel, Host Explorer, Terminal

Services, Active Directory, Citrix Metaframe, Blackberry Enterprise Server, Windows

NetMeeting, Wintergrate, Oracle, Microsoft Project, Visio, Mini Tab, Norton Anti Virus,

McAfee Anti Virus, & Remote Desktop,

HARDWARE IBM/Lenovo, Dell, HP, & Panasonic laptops, workstations, and desktops, Xerox Document

Centers, Blackberry’s, Mother Boards, Video & Sound Cards, Monitors, CD-ROM Drives,

Memory Chips, scanners, & printers

PROFESSIONAL EMPLOYMENT

CATLIN UNDERWRITING INC. - Atlanta, Georgia 09/2013-Present

Infrastructure Support Engineer.

• Duties consist of Active Directory Administration, Exchange administration, SCCM administration,

along with basic desktop support and asset deployment.

• Key Contributions and Accomplishments: Project Phoenix Support – From day one I was tasked

with getting one of the biggest projects in the company’s history of on the right foot, to basically re-write

the from scratch the underwriting tools for its US operations. I have been the sole resource dedicated to

readiness of all workstations user account and accesses necessary for the users to perform their duties. My

effectiveness has been recognized in my 90 day evaluation.

NORFOLK SOUTHERN CORPORATION – Atlanta, Georgia 07/2008-09/2013

PC/LAN Administrator.

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• Responsibilities included deployment and maintenance of desktop workstations and laptops,

application troubleshooting and compatibility testing. Application administration, GPO/GPP creation and

administration, Script writing to streamline processes.

• Key Contributions and Accomplishments: Task Automation – Authored a script to preform several vital

updates to machines unattended there by allowing the upgrade of over 60 machines by a handful of techs

in less than a single shift. Mobile Technology Resource – Authored and distributed instructions on the

configuration and troubleshooting of mobile devices.

COMPUCREDIT – Atlanta, Georgia 03/2007 - 5/2008

Customer Solutions Center Rep. II

• Providing enterprise level support to local users in the corporate headquarters and also Remote sites,

remote users (Users working from home), and Vendors While adhering to Compucredit’s core values,

Acted as first contact for all IT related issues from single user affecting issues to Global outages, and

engaging the proper IT resources to resolve these issues.

• Key Contributions and Accomplishments: Process Development – Helped design and implement

processes to streamline support while improving the customer experience and better embracing the core

values. Professional Development – Learning to an expert level proprietary program and processes

becoming a resource for training new and informing current team members.

GENERAL ELECTRIC (CONTRACTING THROUGH COMPUCOM) – Atlanta, Georgia 2004-2007

Lead Technical Support Analyst

• Provide desktop tier III hardware, software, and account administration support to GE Energy. Labeled

the Blackberry SME (Subject Matter Expert) while working remote desk side in Blue Ash, OH. Charged

with mirroring our Blue Ash, OH. Center’s operations and procedures in a newly opened depot located in

Marietta, GA (During my tenure maintained a 99% SLA.).

• Key Contributions and Accomplishments: Customer Support & Satisfaction – Achieved high level of

customer satisfaction through patient, methodical approach to problem resolution, with majority of calls

resolved within company’s 10-minute requirement. Turned around tense situations with irate customers

into positive outcomes. Professional Development – Expanded background knowledge in Windows and

email implementations. Accomplishments have resulted in an increased client support base of over 5,000

GE Energy employees.

CERTIFICATIONS

A+, Net+,

Dell Certifications: Optiplex, Precision, Latitude, Printers, Servers (Expired)

IBM/Lenovo Certifications: Desktops, Workstations, Laptops (Expired)

HP: Printers, Servers, Laptops, Workstations (expired)

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