Manager Customer Service
Resume:
Edgewater Park, NJ **********@**********.***
08010
Tyler Prorok
Fulfill a position that will enable me to use my strong organizational skills, educational background and ability to work
Objective
well with people and obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
Experience October 2013 – April 2014 Volvo of West Chester West Chester, PA
Service Advisor / Loaner Car Manager
Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs.
Determine customers' financial services needs and prepare proposals to sell services that address these needs. Contact prospective
customers to present information and explain available services.
Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Reserve items for requested times and keep records of items rented. Recommend and provide advice on a wide variety of products
and services.
Answer telephones to provide information and receive orders. Rent items, arrange for provision of services to customers and accept
returns.
Inspect and adjust rental items to meet needs of customer. Explain rental fees, policies and procedures.
Write customer orders and sales contracts according to company guidelines. Call on prospective customers to explain company
services or to solicit new business.
March 2013 – September 2013 University Toyota Morgantown, WV
Rental Car Supervisor Toyota, Scion, Mitsubishi, & Mercedes Dealership
Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability.
Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company
officials, sales departments and advertising agencies.
Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support and
action, to further campaign goals.
Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
Listen to and resolve customers' complaints regarding products or services. Inform regular customers of new products or services and
price changes.
Write customer orders and sales contracts according to company guidelines. Call on prospective customers to explain company
services or to solicit new business.
Evaluate data processing proposals to assess project feasibility and requirements. Control operational budget and expenditures.
Nov 2012 – March 2013 AVIS Rent-a-Car Morgantown, WV
Customer Service Representative
Recommend and provide advice on a wide variety of products and services. Prepare rental forms, obtaining customer signature and
other information, such as required licenses.
Rent items, arrange for provision of services to customers and accept returns. Adjust rental items to meet needs of customers.
Provide information about rental items, such as availability, operation or description.
Answer telephones to provide information and receive orders. Explain rental fees, policies and procedures.
746 Woodlane Rd 609-***-****
Edgewater Park, NJ **********@**********.***
08010
Tyler Prorok
May 2012 – August 2012 Recreational Management Svc. Deptford, NJ
Pool Maintenance
Examine and inspect work progress, equipment, and construction sites to verify safety and to ensure that specifications are met.
Provide assistance to more skilled workers involved in the adjustment, maintenance, part replacement, and repair of tools, equipment,
and machines
Perform routine preventive maintenance to ensure that machines continue to run smoothly, filter systems operate efficiently, or the
physical condition of pool does not deteriorate.
Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools.
September 2011 – August 2012 Riverwinds Community Center West Deptford, NJ
Lifeguard
Provide assistance with staff selection, training, and supervision.
Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.
Weekly cleaning and pool maintenance duties.
Complete and maintain records of weather conditions, pool chemicals, and facility attendance.
May 2011 – September 2011 Harrah’s Chester Casino Chester, PA
Food & Beverage
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Inform customers of daily specials
Clean tables or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens.
June – September 2010
June – September 2011
June – August 2012 Recreational Management Svc. West Berlin, NJ
Lifeguard
Rescue distressed persons, using rescue techniques and equipment.
Contact emergency medical personnel in case of serious injury.
Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies
and equipment.
Inspect recreational facilities for cleanliness.
October 2010 – April Wendy’s Logan Twp, NJ
Crew Member
Maintain sanitation, health, and safety standards in work areas.
Wash, cut, and prepare foods designated for cooking.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Cook the exact number of items ordered by each customer while working on several different orders simultaneously.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
746 Woodlane Rd 609-***-****
Edgewater Park, NJ **********@**********.***
08010
Tyler Prorok
2 0 1 1 – 2 01 2
Education Gloucester County Community College Sewell, NJ
Computer Information Systems (24 Credits)
Fall 2011: Accounting I, Concepts to Info Sys, Comp 101, Foundations of Mathematics
Spring 2012: Business Law I, Introduction to Programming, Comp 102, Intermediate Algebra
2 0 0 7 - 2 0 11 Kingsway Regional High School Woolwich, NJ
3.0 GPA
Business Management, Computer Arts I & II, AP Biology
References
Paul W isn e ski ; Assistant Service Manager (V o lv o o f W est C h este r )
610.399.130 0
Rima A tallah ; Office Administrator (U n iv ersity T o yo ta )
304.296.440 1
Travis H ale y ; Assistant Service Manager (U n iv ersity T o yo ta )
304.376.190 3
Carol B ak er ; Property Manager of Garden Homes (P o o l M ain ten an ce )
856.423.713 0
Kyle F reem an ; Gloucester County Supervisor (R ec rea tio n al M an ag em en t S erv ice s )
609.332.576 9
Steve D eM illio ; Food & Beverage Supervisor (H arrah ’s C h este r )
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