Customer Service High School

Ariel Agnew

**** *** ***** ** ****: 832-***-****

Humble, TX 7 7338 ***********@*****.***

C areer Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.

Core Strengths

Strong organizational skills Courteous demeanor

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Active listening skills Energetic work attitude

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Seasoned in conflict resolution Telecommunication skills

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Sharp problem solver

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Accomplishments

Customer Assistance

q Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

Customer Service

q Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

q Greeted customers upon entrance and handled all cash and credit transactions.

q Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

Macys August 2012 t o Current

Retail Associate

H umble, T X

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Assisted customers with store and product complaints. Guaranteed positive customer experiences and

resolved all customer complaints and processed merchandise returns and exchanges.

Krogers October 2011 t o A pril 2012

Cashier/Courtsey clerk

H umble, T X

M aintained up -to -date knowledge of store policies regarding payments, returns and exchanges.Trained

groups of new employees quarterly and resolved product issues and shared benefits of new

t echnology.

AMC Theatres A pril 2010 t o October 2011

Cashier/Usher

H umble, T X

E xcelled in exceeding daily credit card application goals. Worked as a team member performing

cashier duties, product assistance and cleaning.

Educational Background

Nimitz High School

High School Diploma

Houston, T X

Continuing education in Business.

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