Customer Service Assistant

NANCY INZINNA ** Franklin Ave., #*G White Plains, NY 10601

www.linkedin.com/in/nancyinzinna 914-***-**** *****.*******@*****.***

Organizational Excellence Team Development Project Management Process Enhancement

Project Management: Record of achievement in planning and executing large-scale programs that drive brand

awareness and increase revenue. As Assistant Director, Westchester Community College Foundation’s Native

Plant Center, leveraged social media and grassroots marketing to increase revenue at the organization’s annual

spring fundraiser.

Strategic Planning & Implementation: Conceptualized and instituted a new process to eliminate errors and

increase pre-sales of plants via the electronic catalog. Established a system for order management and pick-up of

approximately 8,500 plants.

Marketing & Program Management: Created content for marketing materials, newsletters, website, blog,

including pictures and copy to support The Native Plant Center. Promoted a friends and family referral

program, and developed a bi-annual newsletter and membership brochures.

Areas of Expertise Include:

Partnership Development & Collaboration Process & Procedure Creation

P&L Management & Oversight Staff Leadership & Mentoring

Marketing & Communications Donor & Community Relations

Resource Management Presentation & Public Speaking

PROFESSIONAL EXPERIENCE

CLASSIC WESTCHESTER AGENCY – MERCY COLLEGE PHYSICIAN ASSISTANT GRADUATE PROGRAM, Wt. Plains, Bronx

Clinical Assistant Administrator/Program Coordinator (October, 2013 - Present)

Assisting Program Director and faculty administer the program’s admission process and national requirements.

Including recruitment and follow-up of graduate students and clinical sites; organizing and maintaining student

documentation and certifications; scheduling rotations, conferences and exams; grant research and data entry.

WESTCHESTER COMMUNITY COLLEGE FOUNDATION - NATIVE PLANT CENTER, Valhalla, NY 1999-December, 2012

Assistant Director (2009-December, 2012)

Served in a key leadership role in support of the ongoing growth and development of this nonprofit dedicated to

educating people about the importance of wildflowers and native plants of the Northeast. Led and coordinated

efforts of the special programs coordinator, volunteer staff, and work study students to execute various events,

including the annual plant sale and awards gala, lectures, member-only trips, fundraising efforts, and the spring

and autumn landscape conference. Liaised with the continuing education department. Spearheaded the

development of ideas that support membership growth and maintenance. Promoted numerous times during tenure

owing to ability to gracefully manage diverse programs and situations in a dynamic and changing environment.

Key Contributions:

Revenue Growth: Leveraged practical application of social media and marketing strategies to promote the

center’s annual plant sale, increasing native plant revenue .

Created a blog as a vehicle to share information regarding the native plants and the plant sale.

Authored 3 blogs weekly, which included bios of the center’s steering committee, provided a forum for

Q&A, and also engaged readers with informative content and pictures.

Executive Leadership: Assumed role as acting director for 10 months subsequent to the existing director’s

retirement. Quickly engaged resources and maintained control of new and existing p rograms.

Led preparations to implement the stormwater conference, including interacting with potential speakers

and Tri-State landscape architects as part of making continuing education credits (CEUs) available to

attendees.

Coordinated and executed events; guided efforts of staff and volunteers to ensure seamless implementations.

Marketing Communication & Brand Extension: Developed and disseminated marketing collateral to drive

awareness of the center and its affiliation with the Lady Bird Johnson Wildflower Center.

Promoted the center within the community, including implementing a friends and family referral program;

established relationships with local real estate agents, libraries, and business owners.

Cultivated community interactions and attended loca l events – marketing and communications efforts

increased membership from 99 to 400 people.

Organizational Improvements: Developed an Excel-based order form to calculate plant orders and expedite

the ordering process.

Eliminated errors associated with manual calculations, which enabled staff to focus on other projects.

Staff Leadership: Managed a 20-person steering committee, as well as other part-time center staff and

volunteers and student workers.

Collaborated with committee members regarding fundraising and lecture ideas, and provided support in

connection with grassroots marketing efforts.

Media and Membership Coordinator (2001-2012)

Proactively addressed customer service issues. Led volunteers, student workers, and the program coordinato r.

Planned and facilitated the landscape conference attended by upwards of 170 people. Coordinated speakers, and

handled event planning, travel and management.

Administrative Assistant and Production/Program Coordinator (1999-2001)

Assisted with student scholarship application processing, data management, and notification of awards.

Collaborated with lecture and conference presenters, and students to organize upcoming lecture content,

enrollment, presentations, and publicity. Generated and developed strategies for membership promotions. Also

worked in the Foundation, scholarship, and community relations departments.

THE VIKING NEWS, Valhalla, NY 1997-1998

Editor In Chief (1998)

Managed the budget to produce this bi-weekly award-winning newspaper from concept through design and

production. Met with staff on a weekly basis to evaluate and assign story ideas. Trained and motivated 24 staff

members, section editors, writers, photographers, business and advertising managers, and a distribution manager.

Interacted with off-campus vendors, faculty, and students. Met weekly with the President of the college to review

campus activities. Maintained the integrity of the paper.

Trends Section Editor (1997-1998)

Created the trends section of the newspaper after developing and conducting a survey to identify areas to improve the

readership base. Assigned and edited stories for 8 staff writers. Utilized Photoshop, PageMaker, and digital technology

to design and develop a 6-10 page section. Produced an award-winning publication.

Additional Westchester Community College Experience:

Publications Department Internship; Publications Department Assistant (1997-1999)

Additional Experience:

Rochester General Hospital/University of Rochester School of Medicine and Dentistry - Unit Secretary (9 years)

Worked in various units, including medical, surgical, orthopedics, and intensive care; successfully managed changing

priorities and the vastly different needs of all floors. Monitored the unit, greeted visitors, responded to questions, and

served as a coordinator for doctors and nurses. Transcribed doctors’ orders and ensured proper medicines were dispensed.

Ensured confidentiality of all information. Maintained patients’ charts, tracked inventory, and handled secretarial duties.

Liaised with admissions department, emergency department, and ancillary department. Worked in coordination and close

support of medical students in clinical clerkships, interns, residents and chiefs of service.

EDUCATION AND ADDITIONAL INFORMATION

MANHATTANVILLE COLLEGE, Purchase, NY

Bachelor of Science in Communications Management; focus: Psychology, Marketing & Economics summa cum laude

WESTCHESTER COMMUNITY COLLEGE, Valhalla, NY

Associate of Arts in Communication and Media Arts, high honors, Phi Theta Kappa

Technical: MS Suite; Adobe PageMaker, Illustrator, Photoshop; Dreamweaver, MX Web Design; Quark Xpress; Raiser’s Edge

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