Customer Service Sales

ERIC R. SMITH

**** ***** ****** **** *** Des Plaines, IL 60016

PHONE 847-***-**** E-MAIL **********@*******.***

OBJECTIVE

Detail-oriented and ambitious professional seeking an opportunity with which to demonstrate my

sales and communication skills while contributing to the overall success of the organization and, in

turn, fulfilling a sense of personal accomplishment.

EDUCATION

1998 – 2000 The University of West Florida Pensacola, FL

Undergraduate Studies

2001 – 2002 Western Michigan University Kalamazoo, MI

Undergraduate Studies

WORK EXPERIENCE

Over 11 years of diverse experience with complete knowledge of all aspects of business

development, sales and marketing strategy, prospecting and customer service.

2010 – Present First Data Independent Sales Chicago, IL

Independent merchant services sales office focused on small and medium-

sized businesses

Sales Manager

Managed local portfolio of clients exceeding 350 businesses with

combined annual processing volume of $70 Million

Developed integrated product line consisting of credit card

processing, point-of-sale system, website development and online

ordering module

Extensive prospecting experience with successful closing rate

Completed processing rate analyses demonstrating potential

savings to prospective businesses

Implemented customer service policies and procedures

Handled installation of credit card terminals at business locations

2005 – 2009 Land Baron Investments Las Vegas, NV

Investment & Development Real Estate Firm

Commercial/Land Broker

Successfully closed in excess of $40 million in real estate

transactions

Locating and analyzing new investment opportunities in the

Southwestern United States for private capital and institutional

investors

Responsible for all lease and sale contract negotiations

Perform preliminary feasibility study to determine development

constraints on selected sites. These constraints include zoning,

comprehensive plan, environmental, topography, access to utilities,

cost, etc.

Increased land value of acquired properties by assembling adjacent

property, subdividing, securing zoning entitlements, and

engineering utilities to the site

Responsible for communication efforts including marketing

packages and performing comparative market analysis and

preparation of cash flow/pro forma financial models

Responsible for interacting and coordinating with lenders, project

Architects, engineers, city officials, contractors, legal and

accounting representatives

2002 – 2005 Huffman Builders West, LLC. Las Vegas, NV

Medical and Retail Development Firm

Commercial Real Estate Broker

Conduct market surveys which included researching subject

properties and comparable market properties via physical

assessment

Develop proposals for potential prospected clientele.

Responsible for all lease and sale contract negotiations.

Develop and maintain relationships with numerous brokers and

organizations

Implement various marketing strategies for properties to reach

potential clients

Responsible for the development and management of the property

associations

2001 – 2002 Sports Authority Kalamazoo, MI

Sporting Goods Retailer

Loss Prevention Manager

Manage the internal/external theft program in a market of high-

volume retail store locations

Trained and managed a staff of four loss prevention agents.

Conduct Operational and Safety Audits

Achieved 80% reduction in shrink percentages and accidents

within 1 year through direct associate coaching, counseling, and

motivation

Participate in the training of new hire Store Associates to address

the areas of Loss Prevention

Took an active role in identifying all forms of loss, motivating

shortage control involvement and helping to identify creative

shortage control solutions

Responsible for heightening store loss prevention awareness by

attending and participating in store meetings

QUALIFICATIONS

Extensive business development and sales expertise

Strong presentation and negotiation skills

Solid sales lead generation

Team interaction and leadership/management skills

Computer and information technology skills

Proven reliability and willingness to learn

Contact this candidate