Project Manager Customer Service

TONNEY OUSLEY

Cell: 925-***-****

Email: ************@*****.***

PROJECT MANAGER

Experienced Project Manager with a proven record of completing project deliverables on time,

within budget for successful project completion for Stakeholders. I am able to utilize my extensive

management knowledge and experience to build relationships to ensure teams works effectively to

meet the Project Goals.

HIGHLIGHTS OF QUALIFICATIONS:

• Over ten years’ experience in the Health Care Industries combined; in environments

regulated by FDA, SOX, OSHA, DHS, and JCAHO

• Experience implementing systems in Health Care Environments; familiar with EPIC

• Outstanding customer service and interpersonal skills. I have the ability to communicate

clearly with technical and non-technical audiences

• Excellent organizational skills and ability to prioritize competing tasks to effectively manage

and coordinate projects

• I have analytical and problem solving skills, which is supported by my drive for process

improvement

• Ability to manage multiple projects for various departments simultaneously, expedite decisions and

resolutions effectively

• Extensive multi-tasking; ability to accomplish things under pressure and with short turnaround

times

EDUCATION:

UNIVERSITY OF MEMPHIS

• B.A. BUSINESS ADMINISTRATION (6/24/1994)

• CPR&AED CERTIFIED( 3/19/2014)

PROFESIONNAL EXPERIENCE:

6/2013-PRESENT- PROJECT MANAGER-,

STONE RIDGE CREEK RETIREMENT FACILITY LIVERMORE, CA.

• Manage all aspects of corporate facilities construction and projects, including space design, develop

project budget and schedule; bidding and negotiation of contracts

• Coordinate and manage various project teams to support various departments

• Maintains superior service standards and promotes good customer and interdepartmental

relationships and department morale.

• Open and Manage a start-up 78 acres community project at the cost of 900 million

2/2013-6/2013 OPERATIONS PROJECT MANAGER, (XANITOS)

Kaiser Permanente Santa Clara, CA.

• Provide quality team leadership & guidance to staff of over 75 employees

• Establish & implement polices procedures relative to Joint Commission,NFPA,CMS,OSHPD, and

other governing agencies

• Reduced supply cost for department 107 million in 3 months

• Establish and maintain Vendor Contracts

5/2012- 2/2013 -PROJECT MANAGER,

Alta Bates Summit Medical Center, Oakland CA.

• Responsible for department’s financial data, statistics, and monitoring of unit expenditures.

• Develop and recommend department-operating budget and ensure the department operates within

budget.

• Coordinate housekeeping activities with other departments as well as plan, organize, direct,

coordinate, and supervise functions and activities of the department.

• Oversee product development and monitor trends that indicate the need for new products and

services.

2010- 2012 - EXECUTIVE TEAM LEADER,

Target, San Ramon, CA.

• Provided quality team leadership and guidance to a staff of over 40 employees.

• Defined the scope of testing within the context of each release / delivery.

• Provided oversight and managed multiple assignments, priorities, and projects in a demanding and

complex environment.

2007-2010 - MGR OF MATERIAL/ENVIRONMENTAL SVC,

Kaiser Permanente, Richmond, CA.

• Provided quality team management and direction managing over 80 FTE at a 96-bed hospital

• Increased HCAHPS cleanliness scores by 82.0%; reduced injuries by 50%.

• Reduced absenteeism by 96% and overtime by 90%.

• Maintained departmental policies/procedures relative to The Joint Commission, NFPA, CMS

OSHPD, and other governing agencies.

• Partnered with all local unions UHW 250 and Local 29.

2006-2007 - SUPERVISOR MATERIAL MANAGEMENT,

Kaiser Permanente, San Francisco, CA.

• Responsible for a team of 56 employees including environmental services and grounds keeping

employees to ensure that work techniques, quality assurance standards, department policies,

procedures were adhered to.

• Maintained departmental policies/procedures relative to The Joint Commission, NFPA, CMS

OSHPD, and other governing agencies.

2003-2006 - SUPERVISOR ENVIRONMENTAL SERVICES,

Kaiser Permanent, San Francisco, CA.

• Managed a department 180 housekeepers with 6 head aides in a 212-bed hospital.

• Reduced work place injuries by 71%; increased People Pulse participation to 96%

• Received the 2007 Best People Pulse Performance, 2007 Best Cleanliness Improvement.

2001 – 2003 - STOREKEEPER 2, MATERIAL MGMT,

Kaiser Permanente, San Francisco, CA

• Responsible for rotating and checking for outdated and expired products.

• Managed driving for all outside locations, and resolved a wide range of department concerns,

including missing inventory, delivery cancellations, damaged items and incomplete deliveries.

REFERENCES

(UPON REQUEST)

Contact this candidate