Customer Service, Phlebotomy Technician

Shawn D Young

***** ***** ****** ** ******, Tx **338 **********@*****.***

Home: 832-***-**** cell: 832-***-****

Objective Obtain employment that will allow me to utilize my unique skills and experience. Establish a rapport

with team mates and management for successful, professional employment.

Experience Crew Member 01/2014 – Present

Little Caesars Pizza Humble, Tx

Responsibilities: customer service; food prep; etc; currently training to be an assistant manager

Mobile Phlebotomist 01/2014 – 4/2014

Access Clinical Laboratory Houston, Tx

Responsibilities: Responsible for driving to nursing home facilities, performing phlebotomy on patients,

and dropping off at laboratory; process lab specimens for testing or sending out to affiliated

laboratories; plate urine cultures; perform other duties as assigned

Phlebotomist 07/2013 – 11/2013

Northwest Diagnostic Clinic Houston, Tx

Responsibilities: use VMR, Greenway, Orchard LIS, printing labels, and checking in and out patients;

Entering lab orders into Orchard LIS; Check lab orders for accuracy; Scan all hand written orders into

VMR; Maintain records to comply with regulatory requirements (logs all patients that have to be

redrawn due to missed tests, specimen integrity, wrong specimen, etc.); Assist in training new

employees; Obey clinic policies; Perform other duties as assigned

Phlebotomist/Processor 5/2012 – 02/2013

Elite Clinical Laboratory, Houston, Tx

Responsibilities: data entry; filing; maintain and update patient records in required systems; process incoming

specimens for testing in-house or send out to associated laboratories; phlebotomy, including stat geriatric

draws at area nursing facilities; plate urine, blood and wound cultures; scan blood cultures into BACTEC;

prepare gram stain slides

Production Supervisor 09/2007 – 11/2011

NCO Group, Humble, TX

Responsibilities: Maintain accurate records in required systems; supervise team productivity; monitor

workload, periods of peak volume, and tasks of assigned staff; train and provide feedback to employees

regarding areas of improvement and development; assist with progressive discipline in regards to attendance

and performance; perform other duties as assigned by management

Medical Assistant/Lead Phlebotomist 10/2003 – 05/2005

Brenham Independent Allergy Clinic Brenham, Tx

Responsibilities: administer allergy injections; phlebotomy; monitor patient blood pressure and temperature;

make serum for patient allergy injections; appointment setting; insurance verification; maintain and update

patients records as necessary

Education • GED 1993

• Austin Community College – Phlebotomy Technician Certificate 5/1997

Professional • American Society of Clinical Pathologists 1997 – 2013

Membership • National Association Of Phlebotomy Professionals 2012

References References are available on request.

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