Customer Service Sales
Resume:
Odessa, Fl. *****
**************@*****.***
DEEDEE FOSTER
Obtain a permanent, position in an office environment, as a customer care representative for a people-
OBJECTIVE
oriented organization where I can maximize my customer-service and sales experience to achieve
corporate goals and enhance the company’s brand name.
SKILLS & *Foster Strong Customer Relations *Team Player *Fast Learner *Enthusiastic *Accurate and
Dependable *Strong Interpersonal Skills * Loyal *Adapts Easily to Change *Motivated *Trustworthy
ABILITIES
*Positive and Upbeat *Compassionate
ASSISTANT MANAGER/ CUSTOMER SERVICE/ XRF OPERATOR
EXPERIENCE
November 2010 – April 2014
NTR Metals – Tampa, Florida
* Built relationships with customers to establish long-term business growth.
* Maintain knowledge of current promotions and policies
* Shipping & receiving of precious metals
* Warehouse & office supply inventory
* Quote precious metal spot prices
* Create lock prices for customers
* Maintain clean lobby/work area
* Operate x-ray fluorescence spectrometer
* Create statements and checks
* Research and contact new leads for potential customers
* Track & balance precious metal ounces daily
* Update customer account information
* Promptly resolved all customer requests, account inquiries and complaints
* Provide excellent customer service via phone, e-mail and in person
*Helped the office manager with routine tasks, including phone calls, batching mail
for postal service, answering e-mail, filing, etc.
BRANCH SALES MANAGER
February 1999 – May 2009
Finlay Fine Jewelry Corp – Tampa, Florida
* Achieve or exceed sales plans
* Scheduling & Payroll
* Inventory management
* Balance tills & operate POS system
* Track sales & conduct monthly, quarterly and annual reviews
* Kept sales area clean and presentable
* Prepare & host special one day jewelry events
* Shipping & receiving
*Prototype jewelry cases to planogram specs
*Recruit & trained a sales group of 7
* Promptly resolved all customer requests, questions and complaints via phone,
email and in person
* Maintained knowledge of current sales and promotions, policies regarding
payment and exchanges and security practices
* Built relationships with customers to establish long-term business growth
* Attended sales training and brought best practices leadership back to the company
BILLING & COLLECTIONS
October 1997 – January 1999
Break Thru Fitness Center – Hilton Head, SC
*Collected payment on past due accounts
*Processed member payments bi-monthly
*Set up payment plans for past due accounts
*Gave facility tours for potential members
*Signed new member contracts
*Entered all new member into the system, as well as update account information
*Worked the front desk for check-ins and customer service
*Generated bills and mailed to members
EDUCATION BEAUFORT HIGH SCHOOL: BEAUFORT, SC
High School Diploma
BEAUFORT – JASPER CAREER EDUCATION CENTER
Early Childhood Development Completion Certificate
REFERENCES JODI COLES HUDSON
Fine Jewelry Appraiser, Heritage Appraisers, Inc.
*********@*****.***
COY PERMENTER
Senior Trainer, Amscot
************@*****.***
BOB MCINTIRE
Senior Client Manager, N.E.W. Customer Service Companies, Inc.
**************@****.***
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