Customer Service Human Resources
Resume:
Jennifer M. Williams
Springfield, MA 01104
********.*************@*****.***
CORE COMPETENTCIES
Clerical Procedures and Systems Office Procedures and Terminology Confidentiality
Business and Management Principles Strategic Planning Resource Allocation
Human Resources Modeling Leadership Technique Production Methods
Word Processing Managing Files and Records Customer and Personal Services
PROFESSIONAL EXPERIENCE
Shriners Hospital for Children Springfield, MA 2008-2011
Department Administration Assistant
• Generate and maintain records and reports that comply with all administrative and district
policies and regulations.
• Coordinate, monitor and track patient’s service delivery; flight information, Visa status,
surgical dates and procedures.
• Maintain and organize files related to Care Coordination Dept.
• Make extensive travel and housing arrangements for the patients and their family.
• Provide overall clerical support to the department.
• Communicate with Offshore Family to obtain an assessment of financial situations.
• Assembly and coordination, copying, faxing and management of records.
• Chart on Citrix Program Neighborhood(EMR)
• Collaborate with Admission Dept. on patients’ updates, arrival and departures dates.
• Work collaboratively with AAA for flight tickets and reservations for the Offshore
Family.
• Explain hospital expectations and length in stay in states.
• Continue follow up with patient till departure.
• Provide bi-lingual (English/Spanish) interpretation skills to department and hospital.
• Keep track of Offshore Patients (list) for rounds updated weekly.
• Assist families with obtaining local food pantries.
• Collaborate with Fiscal Dept. with invoices with Transportation via Vehicles, Airplane
and Bus Also with hotel invoice
River Valley Counseling Center, Inc. Holyoke, MA 2006-2008
Secretary/ Receptionist
• Provide customer service.
• Typed necessary letters for the housing programs, case managers and other departments.
(Microsoft Works)
• Informed staff members of their appointments
• Developed forms and documents for each program( intake Package). (Excel Software)
• Sent and received memos and e-mail correspondence for each program.
• Fax, copy, and distribute inner office mail accordingly.
• Tracked every client in each program; opening and closing cases.
• Input data into the Genuine Program daily by client Ryan White.
• Managed multi-line phone.
• Assist case managers with housing search, job search and community resources.
• Assist clients with obtaining benefits and entitlements such as; Mass Health, SSI, SSDI
and DTA.
River Valley Counseling Center, Inc. Holyoke, MA 2005-2006
Day Treatment Program – Secretary
• Performed intakes; create charts and registration forms for program.
• Scheduled doctor and nurse appointments.
• Sent client information to transcriptionist.
• Translated for doctors and nurses.
• Tracked and documented weekly notes and treatment plans on each client.
• Discharged, released and organized pending charts.
Gandara Springfield, MA 2004-2005
Arco Iris Social Club – Secretary
• Update consumer’s rosters weekly and report FTE’s daily.
• Type reports for multiple programs.
• Assist consumers with questions and concerns.
• Manage multi-line phone, monthly billing, data entry, typing, filing, faxing, intake and
other duties as needed.
EDUCATION/CERTIFICATIONS/SKILLS
High School Diploma
Nursing Assistant Certificate
Bi-lingual (English/Spanish)
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