Customer Service Medical

Adrian T. Yarn

*** *. ***** ******, *** *** Jackson, MS 39202 Phone: 769-***-**** ALT: 601-***-****

Email: *******@*******.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, great work ethic,

and ability to work well with people.

EMPLOYMENT HISTORY

Employer: AT&T

Title: 411 Operator

Location: Jackson, MS

Duration: 04/2007 - Present

Duties:

Listen to customer requests, referring to alphabetical or geographical directories to answer

questions and provide telephone information.

Suggest and check alternate spellings, locations, and/or listing formats to customers lacking

details or complete information.

Offer special assistance to persons such as those who are unable to dial or who are in

emergency situations.

Operate telephone switchboards and systems to advance and complete connections, including

those for local, long distance, pay telephone, mobile, person-to-person, and emergency

calls.

Perform clerical duties such as typing, proofreading, and sorting mail.

Observe signal lights on switchboards, and dial or press buttons to make connections.

Operate paging systems or other systems of bells or buzzers to notify recipients of incoming

calls.

Employer: Lextron-Visteon, Hederman Bros. Printing

Title: Temp Worker

Location: Canton, MS; Ridgeland, MS

Duration: 08/2004 - 08/2006

Duties:

Received objects or parts as they come down the assembly line (conveyer belt).

Hand-assembled parts with the use of bolts, screws, and other fasteners.

Used hand-held tools.

Passed assembled product on to the next team member so they could complete their duties.

Assisted printing press operator in preparing and sorting commercial orders at a rapid pace.

Employer: Central Mississippi Medical Center

Title: Patient Services

Location: Jackson, MS

Duration: 10/2003 - 10/2004

Duties:

Handled computerized patient transportation needs

between departments.

Served as department safety officer.

Employer: MAE Physician Surgery Center

Title: Operating Room Assistant

Location: Jackson, MS

Duration: 04/2000 - 10/2003

Duties:

Assisted medical and nursing staff with various nursing and medical interventions.

Assisted physicians with the application of casts, shaving of operative area of male patients.

Transported patients.

Set up specialised hospital equipment in the operating room.

Performed delegated functions under the direct supervision of a licensed practitioner in the

health care setting.

Assisted nurses in physically demanding procedures.

Moved patients and equipment around the hospital.

Assisted surgical staff in the positioning of the patient on the operating table, preparation of a

limb with antiseptic, and the holding of the limb for the surgeon while maintaining

aseptic technique.

Employer: Walmart Super Center

Title: Inventory Control Specialist

Location: Flowood, MS

Duration: 09/1999 - 04/2000

Duties:

Maintain adequate stock levels

Employer: Mississippi Army National Guard

Title: 71 Lima-Administrative Specialist

Location: Clinton, MS

Duration: 01/1995 - 08/1996

Duties:

Assisted with all aspects of administrative management, directory maintenance, logistics,

equipment inventory and storage.

Managed inventory of assets and supplies, monitoring critical level of stocks, sourcing for

suppliers and submitting invoice(s).

Coordinated between departments and operating units in resolving day-to-day administrative

and operational problems.

Sent out and received mail and packages.

Preparied business correspondence (often using word processing, spreadsheet, and

presentation computer software)

EDUCATION

School: Mississippi College

Location: Clinton, MS

Major: Business Administration

Date: 08/2006 - 05/2007

School: Jackson State University

Location: Jackson, MS

Major: Computer Science

Date: 08/1996 - 05/1999

SKILLS AND ABILITIES

Active Listener

Speaker

Service Oriented

Social Perceptiveness

Critical Thinker

Reading Comprehension

Complex Problem Solving

Time Management

Customer Service

Telecommunications

Clerical

Dependability

Independent

Leadership

References available upon request

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