Active Directory Support
Resume:
Shannon Lamar Cantrell
*******@*****.***
Summary
I have worked in various technologies oriented roles throughout my career.
I have implemented new cost saving strategies in inventory control and
network design. I have lead teams in both the private sector
organizations as well as in government contract projects. I have
experience both in the office and onsite face to face with a wide variety
of customers with varying needs and expectations.
Skills
> Experienced in day to operations of a fast paced IT/Help Desk
environment, serving many customers both internal and external.
> Experienced in building knowledge base by using ticketing to track and
record all interactions.
> Strong knowledge of Windows operating systems including 2000, XP,
Windows 7 Server 2000 and Server 2003 Exchange.
> Knowledge of Active Directory, Exchange, DNS, DHCP, LAN and WAN
technologies
> Global Policy creation and deployment
> Experienced with remote connection through VPN and Token Technologies.
> Network support and troubleshooting.
> Experience with VMware.
Professional Experience
CloudBlue (November 2013 to Present)
Information Tech Support
. Maintain existing infrastructure by updating servers and problem
solving any issues.
. Build, Test and deploy new servers as needs maintain images of servers
for future use.
. Maintain the network both wired and wireless
. Solve issues with regard to network connection and server performance.
PCM (March 2010 to November 2013)
NOC Analyst
. Provide support for remote users for a variety of customers
. Provide onsite support for several clients
. Global Policy creation and deployment
. Support, cell phones, desktops, laptops and printers.
. Support and troubleshoot mobile devices including Blackberry, iPhone
and Android.
. Support for Exchange, file servers, domain controllers.
. Support for Microsoft Active Directory
. Support Windows 7 and involved in migration from Windows XP to 7.
Employed by Sidel Inc. Norcross GA (July 2007 to January 2009)
Consultant, Sidel Inc. Norcross GA (May 2004 to July 2007)
PC/LAN Analyst
. Desktop and Laptop support (Dell Certified). Set up of new computers,
maintenance and troubleshooting both hardware, and software (Windows
2000,XP).
. Active Directory, setup and maintain new employees, mailboxes and
special accounts
. Programming phone system with new employees, phone and fax number as
well as programming for voicemail to be delivered to email.
. Supported printers, fax machines, and multi function devices,
including networking and setup.
. Supported personnel both local and in various cities around the
country using VPN technology and remote control of the employee's
computer.
. Set up and administered the server storage of employee data.
Recovered data from crashed HDD's
. Cell phone administration, contact with vendor and setup new lines of
service.
. Network maintenance, Including LAN\WAN maintenance, and
troubleshooting.
. Server support, Window NT, 2000, and 2003 platforms.
. Support of end user email account in Exchange environment.
Consultant (June 2002 to May 2004)
PC/LAN Analyst
. Provided team leadership on a critical transfer and consolidation
project on a strategic call center for a Fortune 500 corporation.
Team tasks included PC installation and configuration, network
connectivity, diagnostic testing.
. Oversaw a team that provided the cataloging and of old pc's to be
retired from the U.S. Navy. The teams used DOD approved software to
purge all residual data on the hard drives.
. Installed and configured pc's for various companies. In each of the
installations the pc was prepared for the specific application
according to company needs.
. Provide Desktop and laptop support for international company.
. Worked with Active directory to maintain infrastructure of
international company.
. Worked as field technician for the Cobb County School District.
Troubleshooting and repairing Dell, Compact and HP PC's and printers.
. Provided over the phone technical support to Peachtree Accounting
customers on a helpdesk.
EDUCATION
Reinhardt College Organizational Leadership BA
Certifications
. A+, Net+, Dell Certified,
. ITILv3
Contact this candidate