Customer Service Administrative Assistant
Resume:
Nancy
Augustin
NJ 07203
**********@*******.***
PROFESSIONALEXPERIENCE
The Premier Group
New York, NY
Scanner/Support Representative Aug
**** ***2013
● Clerical support (in Tower Group Company) include, selecting the correct mode and method to generate
output, imaging and PDF transmissions to print vendors.
● Screening and allocating jobs to 16 workstations that accept jobs for printing and imaging.
● Printing legal notices according to schedule and appropriately sorted, assembled and dispersed.
● Inputting manual cancellations, nonrenewals and conditional renewal notices into companies automated
“Proof of Mailing List” program.
● Checking printed policy documents for sets completion and properly assembled, sorted and set up for
mailing.
● Investigating, correcting and re transmitting print vendor policy errors as needed.
● Capability to complete timely printing and imaging.
Data Entry Clerk Nov
2012 Feb2013
● Clerical support (in Tower Group Company) include, ordering of inspection reports by keying into web based
site.
● Provided superb customer service when dealing with agent, broker and clients to ensure accurate and
relevant information is obtained.
Data Entry Clerk Nov
2011 Jul2012
● Assisted accounting department (in Durr Mechanical) by providing prompt and efficient support to staff.
● Clerical support include gathering and filing and preparing invoices for payment, file maintenance, data
entry of pertinent associate information and responding to vendor’s calls and inquiries.
Mandell’s Clinical Pharmacy
Somerset, NJ
Receptionist Jan
2010–March2011
● Provided outstanding customer service to clients in a friendly, courteous and prompt manner .
● Provided administrative support to staff and clients; duties include managing switchboard coverage, filing,
file maintenance, data entry, ordering office supplies, and responding to client’s calls and inquiries.
Big Messages
Fairfield, NJ
Receptionist
June 2009–Jan2010
● Provided outstanding customer service in a 24 hour answering service through effective communication
and attentiveness to customer’s need
● Assisted in the training and development of new associates.
Macy’s
Douglasville, GA
Sales Associate
July 2008 –Jan2009
● Provided outstanding customer service through effective communication and attentiveness to customer
needs.
● Provided fashion consultation and expertise to customers
● Handled monetary transactions and continuous maintenance of assigned department and apparel
The Reserves Network
McDonough, GA
Receptionist & Administrative Assistant
June 2007–Dec2008
● Provided administrative support to staff.
● Managed direct vendor relations, created office protocols, scheduled equipment repairs, data entry,
ordering office supplies and typing.
● Handled administrative duties as assigned.
Healthcare Dimensions Hospice
Waltham, MA
Receptionist July
2004–Jan2006
● Assisted marketing and development office.
● Provided administrative support to staff and compassionate customer service to hospice clients.
● Creating office protocols, generating reports, word processing, paging clinical staff, tracking and various
miscellaneous projects as assigned.
● Served as in person and phone receptionist, switchboard duty and ordered office supplies.
Atlanta Gastroenterology Associates
Atlanta, GA
Scheduler/Staff Support Dec
2003–June2004
● Coordinated and maintained daily scheduling of routine office appointments and surgical procedures.
● Arranged training, and assisted in the training and development of new associates.
● Responsible for obtaining and verifying insurance referrals for patient visits.
● Recorded minutes during monthly staff meetings.
● Switchboard coverage.
The Marino Center for Progressive Health
Cambridge, MA
Administrative Assistant
July 2002–June2003
● Provided healthcare services through a collaborative team of compassionate, innovate practitioners who
provided acute, chronic and preventive healthcare.
● Provided management support in the areas of weekly payroll for all administrative employees.
● Managed direct vendor relations, generate and maintain office supplies and equipment.
● Provided administrative support to the Business Administrator.
● Handled general administrative duties including: switchboard duty, file maintenance, typing, faxing, and
scheduling patient appointments.
EDUCATION
University of Massachusetts Lowell
Lowell, MA
Bachelor of Science Degree Clinical Sciences September 1996 –June 2001
SKILLSANDINTERESTS
Computer: Proficient with Microsoft Office, Typing 45 wpm
Languages: Conversational Haitian Creole
Interests: Reading a nd knitting
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