Customer Service Manager
Resume:
Resume
Catherine Tan
San Francisco, CA 94109
Phone: 415-***-****
E-mail: ********@*******.***
OBJECTIVE
Customer Care Sr.
SUMMERY OF QUALIFICATIONS
* Have excellent skill in using Microsoft office (Word, Excel, PowerPoint,
Outlook, OneNote and Publisher) and Adobe (Photoshop, Illustrator,
InDesign and Dreamweaver)
* Have advanced level at Global Distribution System (GDS)
* Familiar with SaaS CRM and PaaS CRM, e-commerce
* Professionally use PC or Mac platform
* Professionally use Intuit QuickBooks and Online Payroll
* Type 65 words per minutes
* Excellent interpersonal skill and self-motivated attitude
* Exclusively excellent verbal and written communication on English
PROFESSIONAL EXPERIENCE
Job Title: Operations Management
Rainbow, San Francisco CA
June 2012- Current
Job Achievement:
* Operations: Update website information and e-commerce and social
media accounts and did the data entry in the Salesforce.com
* Do the customized jewelry: Design Jewelry
* Accounting: Professionally use Quickbooks Pro 2014
* Merchandiser: Merchandise jewelry and material in Asia and US and
Canada
* Sales & Customer Service: Phone calls, E-mails and face-to-face in
person
Job Title: Visa Consultant
Travisa Outsourcing (Indian Visa Center), San Francisco CA
Apr 2011- May 2012
Job Achievement and Duty:
* Answer multi lines phone calls
* Submit all kinds of visa applications and process different kinds of
payments
* Sort a bunch of mail and log them in in the system
* Wok for the shipping department
* Apply e-mail to applicants and assist them to provide proper
documents
* Do the money report daily
* Read different types security documents
* Scan the photo and signature
Job Title: Marketing Department Manager
CYTS Tours USA, SF financial district
Dec 2007-Jun 2010
Job Achievements:
* Top 1 selling travel agent for 2 years running
* Promoted to the Marketing Department Manger in 1 year
Job Responsibility:
* Answer multiple lines high volume phone calls
* Reply customers E-mails
* Professionally use GDS system
* Negotiate with the airlines sales department to special deal contracts
* Arrange 15 - 50 people customized inbound and outbound tours
* Train new employees
* Excellently use Microsoft PowerPoint to do the presentations
* Manager the marketing department
* Design newspapers Ads and flyers and brochures
* Process all kinds payments and do the selling report daily
* Maintain the database management system
* Sell all kinds of tours insurance
Job Title: Senior Executive Assistant
Hong Kong Jieyuan Real Estate Co., Hong Kong PRC
Sep 2004- Sep 2007
Job Achievement and Duty:
* Answer multi lines high volume phone calls
* Reply clients E-mail
* Write and edit the lease agreements and the buy&sell contracts
* Solve tenants’ complaints and schedule the maintains
* Arrange CEO's agendas and travel arrangement
* Prepare conference rooms and arrange events
* Go to the bank and do the deposit
VOLUNTEER EXPERIENCE
*2007- Current, SPCA San Francisco
*2010- Current, Hands-On Bay Area
EDUCATION
* 2000-2004, South China Normal University, B.S. of Laws GPA: 3.8 of 5
* 2007-2012, City College of San Francisco, Paralegal Education
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