Customer Service Administrative Assistant

Nidia Contreras

*** **** ****, *********, ************* 02072

Phone: 781-***-****(H) 781-***-****(c)

Email: ********@***.***

Objective: To secure an administrative assistant position that will utilize my computer, customer

service and organizational skills, while offering professional growth opportunities.

Education: Massasoit Community College September 2013

Associates Degree: Liberal Arts

Canton, MA

Stoughton High School June 2010

High School Diploma Stoughton, MA

Skills: - Microsoft Office - Type 40 WPM

- Customer Service - Planning and Scheduling

- Filing and Data Entry - Client Relationship Management

Additional Languages: Fluent in written, reading and verbal Spanish

Professional Experience:

Nasti Family March 2014-Present

Part-time Nanny Stoughton, MA

• Prepare meals and snacks for 18 month old child.

• Schedule play dates and take child to library, park and other extracurricular activities.

• Perform bed time routine; including but not limited to bathing, dressing, reading books and

putting to bed.

• Wash child’s clothes, fold and put away.

• Perform additional household duties as assigned.

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Nidia Contreras

Fernandes Insurance July 2013 to March 2014

Part-time Administrative Assistant Stoughton, MA

• Provide customer service and general information to the public in person and over the phone.

• Answer, screen and direct calls.

• Take and relay messages to agents.

• Provide insurance quotes for customers.

• Ensure customer satisfaction on services provided by addressing customer complaints and

concerns with agents.

• Data entry.

• Acquire insurance quotes for clients.

• Calculate down payments for insurance policies.

• Collect client insurance premiums and make payments.

• Prepare letters and documents.

• Ensure reception area is neat and organized at all time.

Kelly Family September 2012 to June 2013

Part-time Nanny Canton, MA

• Monitored extracurricular and activities for 8 year old child.

• Assisted in homework assignments and school projects.

• Provided transportation to and from after school activities.

• Performed additional household duties as assigned.

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Nidia Contreras

Old Colony YMCA August 2011 to September 2012

Childcare staff member Stoughton, MA

• Provide a variety of childcare services to children from ages one to twelve years old.

• Engage children in activities including but not limited to; crafts, games, singing, dancing, reading

and writing.

• Monitor group play.

Orchard Cove, Jewish Retirement Home August 2010 to August 2011

Shift Leader/ Waitress Canton, MA

• Assisted residents in acquiring meals.

• Trained and supervised new employees.

• Performed restaurant set-up and closing duties.

• Responsible for maintaining and sanitizing work environment.

Contact this candidate