Customer Service Manager
Resume:
Julio Cesar Gomez
JACKSONVILLE, FL 32246
******************@*****.***
OBJECTIVE
Skills
To secure a position that allows me to utilize my Mortgage
Languages:
Banking, Analytics Reporting and Organizational Marketing
English- Primary
skills to create a motivated, productive, and goal oriented
Spanish- Secondary Read, write and speak
environment focused on customer engagement and fostering
customer loyalty.
Certifications
MBA Certified (Mortgage)
EXPERIENCE
Social Media
Manager Twitter
Guardian Enterprises Ponte Vedra, FL Facebook
August 2013 – Instagram
As Manager of the talent division I oversee the acquisition of Tumbler
Global Model talent. I handle the Strategic marketing portfolio Pinterest
in its entirety. Developing Social Media business outlets and
brand development through different media sources. Travel to Operating Systems
different Fashion Weeks to an international level to oversee the Windows
talent and update via Social Media websites for up to date 95 – 8.1
information.
Mobile OS’s
Quality Control Analyst Android, BlackBerry, iPhone, Palm, Windows Mobile 5 – 6.5
EverBank Jacksonville, FL
Microsoft Office
May 2011 – July 2013
2K – 2013
As a QC Analyst I reviewed audit files for all of the Default
MS Mac Office
Division of the company. I reviewed and prepared procedures
for the business units to conduct their work accordingly, based
on governmental guidelines. I oversaw special projects that were
received due to investor/servicer changes. I review and discuss
new procedures that are created with executives to determine
what processes need change and/or elimination from the
company.
Risk Management Reporting Analyst
EverBank Jacksonville, FL
February 2009 – May 2011
As a Reporting Analyst I created and maintained a series of
reports and databases delivering data to different individuals. I
developed forecast potential reports to document and improve
departmental processes, while ensuring quality and data integrity
in the financial information and reporting deliverables provided
to senior management. Through a number of model enterprise
databases I enabled the development of required business
analytics to deliver data to different departments. I reviewed and
processed Key Performances Indicators (KPI) for over 100
employees in our division.
Customer Service Research Representative
EverHome Mortgage Jacksonville, FL
January 2008 – February 2009
Developed various Client relationships with our clients.
Provided excellent both oral and written responses to various
questions and concerns that were received from customers.
Served as a liaison between the company and third party
vendors. Dealt with both inbound and outbound follow up calls
regarding open projects to the customers. Responded to qualified
written requests from mortgagors and attorneys. Research
included Equity Line of Credits, Private Mortgage Insurance,
Appraisals, Legal Matters, Investor Guidelines and reporting,
misapplication of payments, Loss Mitigation processes and
Modifications for all investors.
Certifications
Mortgage Banking Association
• Investor Reporting
• Real Estate Owned
• Mortgage Banking Organization
• Foreclosure and Bankruptcy Management
• Fraud Detection Mortgage Services
Education – Deseret Academy : High School Education
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