Customer Service Information Technology

Paul Storvick

***** ***** **. * *******, MN ***** Cell: 651-***-**** Email:

*.*********@*****.***

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OBJECTIVE: Seeking a position in an information technology environment

utilizing skills in computer diagnostics and repair to assist

customers in achieving technological success.

EDUCATION: Minnesota School of Business, Blaine, MN

Associate of Applied Science in Information Technology, March

2014

. Honors: Dean's List Spring Quarter 2013

. Relevant Coursework: Network Administration and Security, Data

and Networks, Customer Service Strategies, Interpersonal

Relations, Operating Systems I/II, Database Design

SUMMARY OF PROFESSIONAL SKILLS:

. Computer Repair

. Microsoft Office Suite

. System Security

. Troubleshooting

. Basic Programming

. Server Administration

. Networking

. Network Security

. Routers

. Printers

. WAN/LAN networks

. Computer Security

. Windows Server

. Website Design

. Server 2008 R2

. Virus Removal

. Active Directory

. Software Installation

WORK EXPERIENCE:

Computer Repair Technician, Independent Contractor, Greater Minneapolis-St.

Paul Area

March 2009 - Present

. Coordinated computer hardware and software repairs

. Installed and maintained software to ensure customers are utilizing

the latest versions

. Applied virus software and implemented a security policy to maintain

network security

. Facilitated all necessary steps related to set-up and maintenance of a

wireless network

Computer Repair Intern, Perebooms Computer Service, Scandia, MN

August 2012 (1 Month)

. Loaded proper anti-virus software to remove computer viruses from

client computers

. Answered customer questions and recommended related repairs

. Identified computer related issues on client computers and repaired

them in a timely fashion

. Troubleshooted computer repair independently

. Configured employer router settings to utilize a static IP address

. Worked with Windows XP and Windows 7 on desktops and laptops

Information Technology Intern, Forest Lake Area Schools, Forest Lake, MN

June 2011 - August 2011

. Imaged and repaired computers to ensure computers were ready for the

start of the school year

. Loaded Novell software on staff computers to ensure communication with

school email

. Helped maintain school email archive system to safeguard backups

. Helped troubleshoot computer issues to limit network interruptions

Web Designer, Absolute Construction and Remodeling, Andover, MN

May 2010 - June 2011

. Planned and designed a website to market company services

. Developed and integrated interactive photo gallery within website to

showcase company products

PROFESSIONAL CERTIFICATIONS:

. Testout PC Pro, Certified as of March 2014

. Testout Network Pro, Certified as of April 2014

. CompTIA A+, in progress

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