Customer Service Manager

Vannessa L. Farmer

**** * *** * ● West Lafayette, IN 47906

813-***-**** ● ********@*****************.***

PROFESSIONAL SUMMARY

Dedicated, self motivator, and fast learner ready to re-enter the professional workforce in an

accounting and/or manager role. Have an excellent track record working in a high paced,

deadline oriented surrounding with team members. Possesses an outstanding verbal, and written

communication skills. Experience with MS Word, PowerPoint, Excel, and Outlook. Strong

work ethic that needs little to no supervision to get the job done.

EDUCATION

Masters of Business Administration May 2014

Specialization in Accounting and Finance

Capella University, Minneapolis, MN

Bachelor of Arts in Biology May 2006

Wittenberg University, Springfield, OH

RELATED EXPERIENCE

General Manager 2007-2009

Aaron's Sales and Lease, Aaron's Inc.

Americus, GA

• Responsible for profit and loss for location

• Interview and hire new employees for location

• Train and develop employees for location (and other locations as needed)

• Daily reconciliation of location deposits

• Weekly reconciliation of location inventory

• Maintenance of customer accounts

• Weekly and monthly sales

• Weekly and monthly collections

• Approving new customer sales for delivery

• Monthly Profit and Loss statements and results

• Assist auditors with any outstanding location issues

Manager In Training 2006 - 2007

Enterprise Rent A Car, Inc.

Zephyrhills, FL

• Responsible for acquiring new corporate accounts for location

• Responsible for servicing current corporate accounts for location

• Customer service

Associate 2005-2006

Pemberely and Plum

Springfield, OH

• Training associates on proper cash procedures

• Customer service

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