Customer Service Manager

Kristy Huynh

**** ****** ***** #** • Sunnyvale, CA 94089c 408-***-**** • ******.***@*****.***

Profile

Diligent, detail oriented, organized, and knowledgeable of all executive and office functions with a background in

administration/coordination, office management, and customer service. Excels at multi tasking in a fast paced

environment with the ability to complete projects before deadlines with minimal supervision necessary. High

proficiency in all Microsoft Office/Google Drive applications and multi line phone systems. High competency with

Mac/Windows OS, media, and internet research. Typing speed is 95 WPM.

Experience

Minted.com, Oakland, CA November 2013 December 2013

Recruiting Coordinator (Seasonal)

Scouting, screening, interviewing, hiring and onboarding seasonal customer service agents and designers using

job boards, social networks, and boolean searches

Coordinating interviews and managing recruiting calendar

Managing discount program for seasonal hires

Updating/Maintaining Google Docs for candidates and hires

Assisting the Office Manager with day to day tasks

Apple, Inc., Sunnyvale, CA December 2012 March 2013

Project Coordinator (Contract)

Managing ticketing system for IS&T Forensics, eDiscovery, and Apple Legal

Coordination of the confiscation/return of Apple AOU equipment from former employees under current litigation

Maintaining accurate inventory of Forensics equipment & Apple AOU equipment kept as evidence

Purchasing hardware & software Renewing license keys and contracts

Panda Wireless, San Jose, CA April 2013 Present

Office/Sales Administrator (Part Time)

General clerical work: filing and archiving, ordering supplies, managing calendars for deliveries, expense reports,

and telephone reception

Sales administration: quotes, order entry, invoicing/billing, customer support, and inventory

Planning company events and trade shows, preparing marketing materials

Rearden Commerce, Foster City, CA May 2012 November 2012

Office Manager/Executive Assistant

Managing/Facilitating office of over 300 managing lease agreements and vendor/service contracts, emergency

response team member, budget and expense reports, managing calendars for conference rooms, ordering

kitchen and office supplies, planning corporate events, creating and maintaining seating inventory

Assisting the CEO, SVP of Finance, and CTO heavy calendaring, scheduling, and travel accommodations

Coordinating internal and external meetings between board members, investors, clients, and vendors

Hosting company meetings which entail web ex, dial in, audio/visual hook up between multiple

systems/screens, and preparing presentations

Sensory, Inc., Sunnyvale, CA February 2007 June 2009

Office Manager/Sales Administrator

Sales Administration responsibilities include Purchase Orders, Invoices, Customer Support, Order

Acknowledgements, Invoicing and light AR/AP using Alliance and Peachtree

Day to day responsibilities include telephone reception, sales administration, filing and archiving, customer

service, keeping stock of and maintaining kitchen and office supplies, arranging meetings and ordering lunches.

Worked closely with Operations Manager as the Shipping Manager to arrange int’l and domestic shipments,

keeping inventory of all stock in warehouse, and packaging of all shipments, as well as managing the facilities.

Event planning for company parties and trade show planning

Special projects assigned by the CEO and Controller include creating a database for confidential contracts

available for viewing over the intranet as well as a database for all business contacts between VP’s and Managers.

Preparing expense reports and travel arrangements for VPs and other managers

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