Customer Service Manager

ANDREA TAYLOR

410-***-**** **** Village Square Court Severn, MD

***********@*****.***

PROFESSIONAL QUALIFICATIONS SUMMARY

ServSafe Certified by the National Restaurant Association Educational

Foundation.

7+ years in Hospitality and Food Service Management in the following

key positions: Supervisor, General Manager, Assistant Manager,

Shift Manager and Cashier.

Skilled in areas of inventory control, cashier management and staff

supervision.

Proven ability to teach and develop employees and inspire to achieve

target.

Awarded Employee of the Month for commitment to providing exceptional

customer service.

PROFESSIONAL EXPERIENCE

CVS Caremark Upper Marlboro, MD

August 2012-Present

Shift Supervisor

. Supervise various shifts( front store and pharmacy) and give

guidelines and to ensure great customer service and return visits

. Handle cash and check deposits which includes bank transports, balance

of drawers and safe

. Check CVS Workload Manager via CVS system for daily tasks to be

completed by management (i.e. Recall Notices, Product Withdrawls,

Dated Merchandise Review)

. Unload and put away truck deliveries within 24 hours of receipt

. Communicate with store manager on action plan, problems, and progress

PROFESSIONAL EXPERIENCE

Northeast Military Sales, Fort Meade, Maryland

December 2009-August 2012

Service Worker

Train new employees on procedures and steps to keep products fresh and up

to date.

Unload truck shipments and record pertinent data as products arrive.

Over the counter assistance and communication to aide customers in

selection of different meat products; slice meat according

to how much is requested; prepare sandwiches.

Monitor dates on bakery pre-packaged products; pull and replace expired

products.

Maintain all safety guidelines according to company policy.

Arbys, (PRP Incorporated), Panama City, Florida

August 2002-2009

Assistant Manager / Shift Manager

Ensured compliance with the company standards in all areas of operation.

Maintained occupational Safety & Health act, local health standards and

safety codes ensuring that the highest services were delivered to each

customer.

Communicated effectively with superiors about issues, plans and progress.

Effectively handled full and part time scheduling of employees and

personnel issues.

Managed front cashiers; accurately balanced cash drawer, handled payments,

transactions, voids and shift breaks.

EDUCATION

Athletic Scholarship, Wallace Community College, Selma, Alabama

August 2000-May 2002

General Studies degree in progress

COMPUTER APPLICATIONS

Microsoft (MS) Word, MS Windows NT/XP, MS Office, MS Excel, MS

PowerPoint, Internet Explorer, Netscape and Email.

COMMUNITY INVOLVEMENT

Volunteer St. Johns Missionary Baptist Church

ADDITIONAL SKILLS

Leadership, Negotiation, Communication, Responsible, Computer Typing

References Furnished upon request

Contact this candidate