Customer Service Administrative Assistant

Ashley N. Reed

**** ******* **. *******, ** ***51-1662 M: 713-***-****

E:********@*****.***

Customer Service & Administrative Professional

Meticulous Administrative Professional who undertakes complex assignments, meets

tight deadlines, and delivers superior performance. Possesses practical knowledge in

operational administrative tasks, customer consulting accounts, and managerial roles.

Applies strong consultative planning and analytical skills to assist customers and clients

in need of information or direction. Operates with a strong sense of urgency and thrives

in fast- paced settings. Core competencies include:

Financial Reporting - Project Management - Customer Analysis - Statistical Analysis -

Financial Services- Client Relations - Strategic Planning

Professional Experience

Fedex Office- Houston, TX (2012 - 2013)

One of the largest global printing and shipping companies, producing a portfolio of

products and services that support worldwide shipping, and various printing needs.

Customer Consultant

Demonstrate consultative approach throughout a retail environment to understand each

customer individual needs. Supports the development of the company and thriving

business in excelling customer service and satisfaction. Set up and operate printing,

binding, and other related equipment using customer supplied original media and

documents.

• Assists in training other team members

• Follow direction and instructions of supervisor and assists team members in performing

center functions

• Perform multiple tasks and duties while consulting customers with upcoming print jobs

as well as shipping needs

Technical Skills: Proficient in Microsoft Office Suite: advanced Excel, Word,

PowerPoint, Outlook, Access Proficient Mac OS

24 Hour Fitness- Houston, TX (2009 - 2010)

The world’s largest privately owned and operated fitness center chain. Offering club

locations worldwide, and exercise classes providing healthy options for individuals.

Customer Service Consultant

Prepares financial invoices and payments for guests and members with membership plans

or future membership plans. Assists in account activity, and payments for clubs

worldwide. Counseled future club members, establish membership accounts and many

other club needs.

•Help manage the gym and attend to gym needs and club appearance.

•Care for children 6months -12 years of age in onsite daycare

•Provide activities for onsite day care for the children to help combine the elements of

learning, exercise, and healthy eating choices

Reliant Stadium & Arena- SMG- Houston, TX (2008 - 2008)

Reliant Stadium and Arena is a multi- purpose stadium and arena in Houston, Tx holding

a various amount of events.

Marketing & Administrative Professional Internship

Responsible for facilitating interview process, including execution of all new hire

paperwork, and data entry of new hires into HR systems. Assist the Human Resource

Manager as an HR liaison for all department employees and executives. Utilize in-house

financial software systems to provide correct payroll information and support.

• Coordinate distribution of all in-coming communication, including phone, fax, e-mail,

network printer, and Department Portal

• Schedule On-Call associates, and coordinate weekend schedule compliance in

partnership with Department Management and Event Team

• Balance the vault and perform other cash functions on a daily basis; perform monthly

cash office self audit

• Operational administrative tasks such as maintain department supplies, process supply

orders, and maintain phone lists and associate information binders for each department

Organization of the Executive Office, and other administrative duties that the stadium

depends on to operate day-to-day

Aquilla Wyatt Private School- Houston, TX 2005- 2007

Privately owned Houston school offering classes to obtain credit hours to obtain Diploma

or GED options.

Administrative Assistant/ Clerk-

• Oversee all clerical duties

• Prepare documents, spreadsheets, and other office related letters

• Organize, maintain, and file all legal documents

• Handled enrollment verifications and registration

Education: Bachelor of Science in Psychology - University of Houston- Clear Lake

Houston, TX Currently Enrolled Expected Graduation Fall 2014 -

Associate of Arts - Houston Community College Houston, Tx 2012

Technical Skills: Proficient in Microsoft Office Suite: advanced Excel, Word,

PowerPoint, Outlook, Access Proficient Mac OS X

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