Customer Service Process

Ray Montgomery

* ********** **, **********, ** **505

**********@*****.*** 609-***-****

OBJECTIVE: I plan to use my extensive mixology knowledge and clean, fast, and accurate

bartending skills to create a fun, safe, and exciting atmosphere at an established restaurant, lounge, or

sports bar. Great customer service is the most essential key to bartending.

CERTIFICATION:

• Bartending/Mixology Certification

EXPERIENCE:

Bartender, Azure Ultra Lounge Philadelphia, Pa 2011-2013

• Handle full responsibility for set-up of the main bar at this high level hip hop club.

• Keep meticulous records of inventory and properly stock main and portable bars.

• Perform neat, safe, congenial bartending at high-volume Thursday through Sunday nights.

• Process bills accurately on a computerized cash register system.

Bartender, The Palladium Bar and Lounge, Fayetteville, NC 2008-2010

• Handle full responsibility for set-up of the main bar at this high level hip hop club.

• Keep meticulous records of inventory and properly stock main and portable bars.

• Perform neat, safe, congenial bartending at high-volume Thursday through Saturday nights.

• Process bills accurately on a computerized cash register system.

• Coordinate cleaning activities with co-workers as a team player to accomplish shared goals.

Bartender, Private Parties, PA, NJ, NC 2008-2011

• Provide bartending services for special events, birthdays, weddings, engagement parties etc.

• Manage time for set-up and clean-up of bar. Arrive prepared with all necessary equipment.

• Conduct inventory and make alcohol/drink lists. Keep and organized work space and clean bar.

EDUCATION:

Mixology Wine Institute, 7708 City Avenue, Philadelphia, PA 19151 2011

• Successfully completed a 48-hour course in bartending/mixology

• Gained knowledge in mixing, preparing, garnishing, and serving all martinis, tall drinks, 2oz.

cocktails, sours & margaritas, cream drinks, after dinner drinks, and shooters.

• Worked daily behind a fully equipped bar and preformed all bar duties with care and cleanliness.

• Reviewed successful customer service and responsible alcohol service.

Lincoln University, Lincoln University, PA B.S. 2011

INTERESTS:

I enjoy playing and watching all sports. I played football at Lincoln University my first two years. My

favorite teams are the Lakers, Ravens, and Yankees. I believe I have a great personality. Also thrive on

customer service.

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