Engineer Technical Support

Mohamed Mahmoud

SERVERS & STORAGES TECHNICAL SUPPORT ENGINEER TEAM LEADER

Campbell, CA

****************@*******.*** - 408-***-****

Proficient problem solver whom analyzes business needs and technical perspectives with a keen ability to

translate into executable real

world solutions. A motivated achiever ready to anticipate and engage across all needed IT projects including

software and hardware

installation, research and investigation, presentations for customer/fellow engineers, security (antivirus,

firewalls, spy-ware), computer

network / topologies and disaster recovery plans.

WORK EXPERIENCE

SERVERS & STORAGES TECHNICAL SUPPORT ENGINEER TEAM LEADER

PROSYLAB INFORMATION AND COMMUNICATIONS SYSTEMS GIZA - 2010 to 2012

Oversaw team of customer and support engineers

• Track, review and report customer case data

• Prepare and review customer installation designs and documents

• Finalize and assign project personnel, installation procedures and scheduling

Server and Storage Technical Support Team Leader

PROSYLAB INFORMATION AND COMMUNICATIONS SYSTEMS - Al Jīzah - 2006 to 2012

SENIOR TECHNICAL SUPPORT ENGINEER

PROSYLAB INFORMATION AND COMMUNICATIONS SYSTEMS GIZA - 2008 to 2010

Manage IBM/HP/Dell partner channel website

• Customer phone support

• Troubleshoot and track server issues

• Update equipment with latest hardware software and patches

• Maintain vendors relations including parts/equipment support

• Cumulate, review and submit parts orders across all vendors

TECHNICAL SUPPORT ENGINEER

PROSYLAB INFORMATION AND COMMUNICATIONS SYSTEMS GIZA - 2006 to 2008

Onsite response with highest satisfaction report

• Install, maintain and diagnose IBM, HP & DELL servers, storage and racks

• Windows installation in IBM/HP/Dell pre-boot environments

• Installing and maintain IBM, DELL, Sun Microsystems and HP servers, blades and storages

• Microsoft Enterprise Solution - installation, support/troubleshoot

• Diagnosing and solve hardware and OS problems

EDUCATION

BACHELOR OF SCIENCE in COMPUTER SCIENCE

AIN SHAMS UNIVERSITY - Cairo

1999 to 2003

LINKS

http://www.linkedin.com/in/mohamedhmahmoud

https://instagram.com/modyhassan82

https://twitter.com/modyhassan82

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