D avid E. Berger

**** ***** ****** 216-***-****

Macedonia, OH 44056 acd8g2@r.postjobfree.com

Qualifications and T ransferrable Skills:

A dependable, ethical, resourceful and detailed self-starter offering a stable, clean work history with a reputation for personal

accountability and being:

-Financially and Technically literate -Results and Achievement Driven -Independent and Dedicated but Teamwork

supportive

-Entrusted with Sensitive Information -Organized, Prioritized and Efficient -Focused, Analytical, Thorough,

Methodical and Professional

-Adaptable to Changing Environments -Effective with Time Management -Customer Service centric and Culturally

Sensitive; Courteous

-Windows/Non-Windows experienced -Skilled with Math, Verbal, Writing -Proactive, Coachable, Cooperative and

Open-minded

-Excel, Word, Outlook competent -Punctual with a strong Work Ethic -Knowledgeable of Medical and Business

Terminology

Relevant and Professional Experience :

Bank of America and MBNA (1999- 2013): Beachwood, OH

Mortgage Loan Origination-Mortgage Fulfillment-Senior Loan Closer

-Audited, analyzed and verified pipeline of complex mortgage transactions and documents to ensure accuracy prior to final stage of

closing and funding

-Coordinated loan processes between Borrowers, Processors, external Title Companies and Notaries to ensure seamless operation,

deadlines and

-positive customer experience. Resolved inaccuracies, discrepancies and issues related to documents (HUD-1, Title, Note, etc.) and

borrower

-expectation. Imaged, Organized and Compiled mortgage documents

-Utilized Windows and Non-Windows (proprietary Statusmart, EDGE) database applications

-Troubleshot compliance regulations issues via multiple internal (e-Support; Compliance) and external channels (Tile Companies)

-Excelled in productivity and quality metrics (40-70 loans per month) compared to peers. I was the team “Go-To” person for quick and

accurate results

-Managed a large monthly pipeline ($7.5 million) of loans efficiently while consistently achieving top-performing status with aggressive

goals

-Mentored new associates for Best Demonstrated Practices and support

-Provided assistance and communication to Management for Process Improvement Strategies

Unsecured Collections-Multiple Credit Card Relationship Management Unit; 30-180 day Delinquency

-Mitigated credit losses by Negotiating payment plans and Conflict Resolution while maintaining an Excellent and Consistent

Customer Experience

-Managed monthly portfolios of $20 million of late-stage unsecured debt using a soft-skills approach by listening, using empathy,

establishing rapport, - -and negotiating programs or cross-selling of mortgage products to resolve customer debt. Offered Budgeting and

F inancial Counseling to clientele.

-Analyzed Credit Reports, Fast Data, Lexis Nexus and other internet and proprietary search engines for skip-tracing leads and

E ffective Problem Solving

-Complied with FDCPA, TCPA and other Federal and Bank Regulations. Verified Settlement Agreements for several teams

-Applied Posted Payments to corresponding accounts and dealt with NSF transactions

SmithKline Beecham Clinical Laboratories (1990- 1996): Valley View, OH

Toxicology Medical Technologist

-Performed Clinical Qualitative and Quantitative Analysis (Toxicology, Hematology, and Chemistry). Maintained database of laboratory

records.

-Multitasked and maintained and calibrated numerous sophisticated medical laboratory instrumentation.

-Served on Biosafety and Radiation Committee for SBCL (1993-1994); Continuous Laboratory Improvement Committee (1993);

M aintained MSDS

-Communicated lab results to Physicians, Medical Staff and Law Enforcement Agencies

-Coordinated and Implemented NFL Pre-Season Drug Screening for the Cleveland Browns (1992).Communicated with Team and

League officials

Professional Memberships/Affiliations and Volunteering (via MBNA and Bank of America)

-LEAD for Women Group, Black Professionals Group, and Military Support Assistance Group, HOLA

-Cleveland Reads- reading and math assistance to Randallwood Elementary School-Warrensville Hts; OH

-Family Promise of Greater Cleveland-organization and cleaning of apartment dwellings for those in need

-Medwish International (Cleveland) - sorting and distribution of medical supplies to medical organizations

-Conservancy of Cuyahoga Valley National Park- assistance with park clean-up

-University Settlement, Inc. (Cleveland) - food distribution, site cleaning and organization

-American Red Cross- blood drives

-Cleveland APL (Animal Protective League) - pet WDOK Radio Adopt-a-thon

-Meals-on-Wheels during Thanksgiving to apartment dwellers

-Habitat for Humanity- light–duty construction; Earth-Day Clean-up

Education :

MBA Baldwin-Wallace College; Berea, OH; International Business Management; Courses in Logistics, Finance, Accounting,

M arketing, Projects

BS U niversity of Miami; Coral Gables, FL; Microbiology, Chemistry; Coursework in Immunology

Certificate Dale Carnegie Courses; Cleveland, OH Dale Carnegie Course in Effective Speaking and Human Relations

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