Customer Service Quality Assurance

Paul J Preacher

** ********* ****, ***** ******* 32922 Cell: 321-***-****

SUMMARY

Responsible and hardworking warehouse assembler and loader who collaborates well with a team and

produces quality work on a tight deadline. Talented Tugger Operator with solid work history and proven

ability to perform well as an individual or within a team. Experienced warehouse professional with

strong leadership and relationship-building skills. Accomplished in organizing shipments and loading

trucks for fast and efficient customer delivery. Hard worker with 6 years experience in a warehouse

pick/pack fulfillment and distribution environment.

HIGHLIGHTS

* Initiative to work independently * Strategic thinker

* Time Management * Outstanding communication skills

* Shipping and receiving *Safety-oriented

* Multi-tasker * Natural leader

* Manufacturing background * Valid driver's license

* Supervision and training * Community Outreach

* Customer Service * Team-oriented

* Flexible schedule * Safety Orientation training

* Adaptable * Packing and scanning orders

EXPERIENCE

04/14 to Present Batteries and Bulbs, Merritt Island, FL Sales Clerk

Sales and cashier of batteries and bulbs both retail and wholesale. Stocking of merchandise and setting

up of displays. Ordering and receiving of customer placed special orders. Pickup and delivery of

wholesale product as needed. Trouble shooting of devices for power or battery issues.

06/07 to 01/14 Haverty’s Furniture Warehouse, Braselton, GA Regional Shipping Associate

Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded

products for shipping. Operated Bosanova shipping system efficiently and accurately. Followed proper

selection procedures as established by the company. Transported goods from racks, shelves and vehicles.

Installed protective bracing, padding and strapping to prevent shifting and damage to items during

transport. Worked at a rapid pace to meet tight deadlines. Operated powered Tugger, floor sweepers,

pallet jacks safely.

11/05 to 03/07 Barnes and Noble Booksellers, Bakersfield, CA Bookseller/Cashier

Received and processed cash and credit payments for in-store purchases. Placed special merchandise

orders for customers. Shared product knowledge with customers while making personal

recommendations. Demonstrated that customers come first by serving them with a sense of urgency.

Maintained friendly and professional customer interactions. Worked as a team member to provide the

highest level of service to customers. Verified that all merchandising standards were maintained on a

daily basis.

05/04 to 11/05 Paul’s Craft Shop, Cullman, AL Self-employed

Created crafts which I sold over the internet and was a stay at home dad.

06/98 to 05/04 Computer Dynamics, Greenville, SC Lead Quality Assurance Technician

Checked computer programs for correct operation. Verified programs, electronics, accessories and

appearance of equipment to customer specifications. Sent failed equipment back for rebuild or rework as

necessary. Maintained and enforced a safe and clean working environment at all times. Reviewed

production orders, schedules, delivery dates and inventory levels to determine product availability.

03/87 to 04/98 Harris Semiconductor, Palm Bay, FL Technologist III

SECRET CLEARANCE Inspected finished products for quality and adherence to customer

specifications. Monitored and adjusted production processes or equipment for quality and productivity.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental

compliance. Set up and operated production equipment in accordance with current good manufacturing

practices and standard operating procedures. Started up and shut down processing equipment.

Troubleshot problems with equipment, devices or products. Assisted government and Military Auditors

for SOP compliance. Team leader and expediter of hot or late products throughout work flow.

Contact this candidate